Nico Carmona

Nico Carmona

About

Detail

Recruitment Consultant at Prime Recruitment | Connecting Top Talent with Leading Opportunities | iGaming Specialist
Makati City, Metro Manila, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 25% verified
  • Prime Recruitment
    Recruitment Consultant verified_user Verified experience
    Prime Recruitment
    Oct 2024 - Current (2 years 1 month)
    Global Recruitment | Human Resources | Administrative Management | Operation Management | Start-up Companies | Licensing | iGaming | Employee Engagement
  • Probe CX
    Customer Service Representative
    Probe CX
    May 2022 - Oct 2024 (2 years 6 months)
    Customer Service Representative • Helped customers book rental vehicles efficiently and accurately. • Explained billing details and addressed inquiries about extra charges. • Coordinated with local offices in Australia and New Zealand to resolve specific account issues. • Delivered empathetic, professional support to enhance customer satisfaction. Customer Service & Technical Support Representative • Assisted customers in adding TV channels and managing their subscriptions. • Performed basic troubleshooting for signal and service issues. • Booked technician visits when on-site support was required. • Responded to customer concerns through email with timely and clear communication.
  • Alorica
    Customer Service Representative
    Alorica
    Apr 2021 - Apr 2022 (1 year 1 month)
    Customer Service Representative • Handled inbound customer calls regarding home appliance insurance coverage. • Assisted in scheduling service appointments and dispatching technicians for repairs. • Delivered empathetic and solution-oriented support for customers reporting issues or complaints. • Ensured high-quality service by addressing concerns promptly and efficiently. Customer Support Specialist • Provided support to customers regarding order status, delivery tracking, and general inquiries. • Assisted customers with placing new orders and resolving basic order issues. •Maintained a positive customer experience by offering clear communication and timely assistance.
  • Concentrix Limited Company
    Customer Service Representative
    Concentrix Limited Company
    Oct 2020 - Dec 2020 (3 months)
    • Provided exceptional customer service by assisting with orders, product inquiries, and delivery issues. • Handled inbound calls to ensure a personalized and seamless ordering experience. • Collaborated with supervisors and QA teams to enhance service quality and ensure adherence to client standards.
Education verified_user 0% verified
  • Far Eastern University
    BA Communication Arts, Art/Art Studies, General
    Far Eastern University
    Jan 2013 - Dec 2018 (6 years)