Product Specialist AirVision Planning and Scheduling
Sabre Airline Solutions
Jun 2011 - Mar 2022 (10 years 10 months)
Involved in providing second level support to highly complex functional and technical systems in high availability environments, requiring thorough analysis, troubleshooting and diagnostics. · Conducts logical analysis of complex customer issues and management information requirements associated with a specific suite of products. · Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs. · Develops a thorough understanding of the suite user interface in order to investigate customer queries and issues. · Applies technical knowledge which include Unix/Linux, Windows operating systems, SQL, Oracle and Shell Scripting knowledge to resolve complex software problems.