Nicky Viray

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Virtual Assistant / Team Coordinator

ASAP Roadworthys

Jan 2025 - Current (1 year 4 months)

Managed and supported a team of virtual assistants handling customer bookings and service coordination. Provided coaching and real-time guidance to improve performance and ensure consistent service quality. Streamlined booking processes by standardizing data collection and communication with operations. Coordinated with examiners and dispatch to ensure timely job assignments and customer updates. Maintained high customer satisfaction through efficient communication and proactive problem-solving.

Recruitment Lead

Pearl Talent

Oct 2024 - May 2025 (8 months)

Develops and implements effective recruitment strategies. Manages the full candidate pipeline from sourcing to hiring. Collaborates with hiring managers to align on candidate needs. Screens resumes and coordinates interviews efficiently. Ensures a positive candidate experience throughout the process. Tracks and reports key recruitment metrics to optimize performance. Oversees recruitment budget and resource allocation. Stays current on talent market trends to stay competitive. Mentors and supports recruitment team members for success.

Talent Success Manager

Pearl Talent

Jun 2024 - Oct 2024 (5 months)

Facilitate a smooth onboarding process for new hires. Ensure new employees are well-integrated into the company culture and their teams. Monitor employee performance and provide regular feedback. Develop and implement performance improvement plans when necessary. Assist employees in setting career goals and provide guidance on career development opportunities. Coordinate training programs and professional development initiatives. Organize events and activities that foster a positive workplace environment. Contribute to the development of talent management strategies aligned with business goals. Participate in strategic discussions regarding workforce planning and succession planning.

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Executive Assistant to the CEO and VP for Operations

Jun 2023 - Current (2 years 11 months)

Manage the CEO and VP's calendars, schedule meetings, and coordinate travel arrangements. Prepare reports, presentations, and documents for executive meetings and decision-making. Handle confidential information with discretion and maintain organized records. Serve as the primary point of contact between executives and internal/external stakeholders. Oversee special projects and ensure timely execution of key operational initiatives.

Coaching Standards Lead

Acquire BPO

Mar 2023 - Apr 2024 (1 year 2 months)

Identify coaching opportunities. Conduct coaching certification workshops. Observe and offer feedback on coaching sessions. Develop and implement coaching standards. Collaborate to enhance coaching effectiveness. Track and analyze coaching metrics. Mentor and support coaches. Foster a culture of continuous learning. Ensure alignment with organizational goals.

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Frontline Leadership Development Manager

Alorica Philippines Inc.

Sep 2021 - Mar 2023 (1 year 7 months)

Identify leadership development opportunities and propose solutions. Conduct leadership development sessions and onboarding for new leaders. Foster collaborative relationships with operations through consulting. Develop customized leadership plans for individuals and teams. Align leadership initiatives with organizational goals in partnership with HR and senior management. Track and evaluate program effectiveness, making adjustments when needed. Mentor and coach emerging leaders, supporting their professional growth. Stay updated on industry trends for continuous program improvement.

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Frontline Leadership Development Trainer

Alorica Philippines Inc.

Nov 2018 - Sep 2021 (2 years 11 months)

Deliver tailored leadership development and onboarding classes. Conduct engaging sessions on essential leadership skills. Identify and address site-specific learning needs. Customize learning experiences for evolving workforce demands. Promote ongoing learning culture among frontline leaders. Assess program effectiveness and enhance outcomes. Collaborate with stakeholders to align training with goals. Foster collaboration and knowledge sharing. Offer guidance and support for new hire leaders. Provide ongoing support and coaching for frontline leaders.

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Product Specifics Trainer

Alorica Philippines Inc.

Dec 2015 - Nov 2018 (3 years)

Set transparent goals for each subject area and convey objectives clearly. Develop objectives and course outlines in line with curriculum or standards. Evaluate instructional materials, teaching techniques, and student feedback for improvement and course decisions.

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Technical and Customer Service Representative

Alorica Philippines Inc.

May 2015 - Dec 2015 (8 months)

Provide assistance for customers with cable, internet and phone issues. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

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