Nicko Uy

Nicko Uy

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Province of Davao del Sur, Philippines

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Résumé


Jobs verified_user 0% verified
  • D
    Virtual Assistant
    Direct Client
    Oct 2023 - Jul 2024 (10 months)
    • Managed and organized client email inboxes by monitoring incoming communications, prioritizing high-importance messages, and ensuring timely responses.

    • Scheduled and coordinated virtual meetings via Zoom, including preparing meeting agendas, sending invitations, and following up with participants as needed.

    • Delivered exceptional customer support through email and live chat platforms, resolving inquiries efficiently to enhance client satisfaction and trust.

    • Maintained a high level of confidentiality and professionalism in all communications and administrative tasks.

    • Streamlined administrative workflows by implementing task tracking systems and digital filing protocols, improving overall o
  • Athena
    Executive Partner Trainee
    Athena
    May 2023 - Sep 2023 (5 months)
    • Efficiently managed executive calendars, coordinated meetings and appointments, and arranged complex travel itineraries to maximize time and productivity.

    • Handled confidential and sensitive information with the highest level of discretion and professionalism.

    • Ensured secure handling, storage, and distribution of sensitive documents while maintaining strict confidentiality protocols.
  • S
    Training and Delivery Supervisor
    Smart Ecosystem Philippines Inc
    Nov 2020 - May 2023 (2 years 7 months)
  • S
    Operations Specialist / Project Manager
    Smart Ecosystem Philippines Inc
    Nov 2020 - May 2023 (2 years 7 months)
    • Oversaw day-to-day operations to uphold high departmental standards for quality, productivity, and service excellence.

    • Managed end-to-end project lifecycles to ensure consistent achievement of service-level agreements (SLAs), aligning deliverables with client and organizational expectations.

    • Conducted regular SLA performance audits and implemented corrective actions to maintain compliance and enhance operational outcomes.

    • Collaborated with geographically distributed teams to optimize resource allocation and drive project success.

    • Designed and executed structured training programs, webinars, and calibration sessions to improve team capabilities and ensure ongoing quality enhancement.
  • Remotasks
    Trainer
    Remotasks
    Jan 2020 - Jul 2020 (7 months)
    • Delivered comprehensive training sessions to ensure team members were fully equipped to produce high-quality output.

    • Enforced guidelines and maintained discipline to uphold a productive and professional remote work environment.

    • Acted as a liaison with the Project Directly Responsible Individual (DRI) to communicate project updates, feedback, and operational concerns.

    • Facilitated webinar-based training programs, ensuring effective remote onboarding and continuous skill development.
  • Scale AI
    Quality Analyst
    Scale AI
    Jul 2019 - Jan 2020 (7 months)
    • Annotated and evaluated machine learning datasets across multiple projects to ensure accuracy and consistency.

    • Maintained high standards of data quality through rigorous validation and quality control processes.

    • Conducted thorough reviews and audits of tasks to identify and resolve discrepancies.

    • Consistently met or exceeded service-level agreements (SLAs) by ensuring timely and high-quality deliverables.
  • Remotasks
    Tasker
    Remotasks
    May 2019 - Jul 2019 (3 months)
    • Annotated and evaluated machine learning datasets across multiple projects to ensure accuracy and consistency.

    • Maintained high standards of data quality through rigorous validation and quality control processes.

    • Conducted thorough reviews and audits of tasks to identify and resolve discrepancies.
Education verified_user 0% verified
  • Xavier University  Ateneo de Cagayan
    Bachelor of Science in Business Administration, Business Administration and Management
    Xavier University Ateneo de Cagayan
    Jan 2012 - Mar 2016 (4 years 3 months)
Projects (professional or personal) verified_user 0% verified
  • L
    LiDAR Semantic Segmentation (LSS)
    Nov 2020 - May 2023 (2 years 7 months)
    Delivered high-quality, fully annotated LiDAR semantic segmentation datasets to the client, ensuring accuracy and consistency across large volumes of data. Collaborated with a core team of four and coordinated 150–300 remote taskers across the Philippines. Maintained rigorous quality control, optimized workflows, and ensured timely delivery in alignment with client standards. Consistently achieved the Service Level Agreement (SLA) on a weekly basis through effective monitoring and team coordination.