Nichole Medina - Henson Cloud Infrastructure | AWS Cloud | Cloud Operations |

Global QA Analyst

Sycomp

Dec 2025 - Current (7 months)

Global Program Analyst - Engineering QA

Sycomp

Aug 2025 - Current (11 months)

• Drive execution of enterprise cloud data initiatives, aligning engineering, product, and teams to deliver against milestones and strategic objectives. • Direct complex data center infrastructure initiatives spanning installation, relocation, upgrades, and decommissioning, while optimizing workflows to improve efficiency and scalability. • Own end-to-end program tracking and reporting in Jira using highly customized workflows, ensuring accuracy, visibility, and accountability across workstreams. • Led Data Center Operations initiatives, optimizing infrastructure performance, uptime, and incident response across mission-critical environments. • Implemented and enforced EHS standards, ensuring compliance with regulatory requirements • Manage

Technical Program Manager - Integration Center

Sycomp

Jan 2025 - Current (1 year 6 months)

Technical Program Manager

Sycomp

Jan 2025 - Dec 2025 (1 year)

Program Manager - Tech Operations & Strategy

NBCUniversal

Nov 2023 - Jan 2025 (1 year 3 months)

Lead end-to-end program delivery in streaming media and ad tech, including high-impact initiatives on NBCUniversal’s Peacock platform Build and lead cross-functional teams across engineering, product, and operations to deliver scalable, high-availability systems Practice Agile frameworks: - Drive Scrum ceremonies - Prioritize backlog - Support iterative development - Ensure alignment with enterprise PMO standards and governance Develop and execute PMO-aligned initiatives: - Standardize documentation - Implement risk management protocols - Utilize performance tracking tools such as JIRA, Confluence, and Salesforce Manage code quality, automated testing, and CI/CD pipelines using Jenkins, GitHub, and AWS infrastructure Define and track O

Program Manager - Ad Tech Operations & Strategy

NBCUniversal

Nov 2023 - Sep 2024 (11 months)

Lead end-to-end program delivery in streaming media and ad tech, including high-impact initiatives on NBCUniversal’s Peacock platform Build and lead cross-functional teams across engineering, product, and operations to deliver scalable, high-availability systems Practice Agile frameworks: - Drive Scrum ceremonies - Prioritize backlog - Support iterative development - Ensure alignment with enterprise PMO standards and governance Develop and execute PMO-aligned initiatives: - Standardize documentation - Implement risk management protocols - Utilize performance tracking tools such as JIRA, Confluence, and Salesforce Manage code quality, automated testing, and CI/CD pipelines using Jenkins, GitHub, and AWS infrastructure Define and track O

Technical Program Manager

k

Jul 2022 - Nov 2023 (1 year 5 months)

Manage and guide software development projects from intake through post-deployment support Leverage Agile frameworks including Scrum, Kanban, Waterfall, and iterative methodologies in a sales-driven, client-facing organization Lead and oversee global cross-functional teams, including: - Game designers - Programmers - Artists - Animators - Sound engineers - QA testers Ensure effective collaboration and successful project execution across all departments Identify and mitigate risks and issues that could impact program success Develop contingency plans and proactively resolve conflicts and dependencies Champion risk management practices throughout the project lifecycle to address roadblocks early and efficiently Drive continuous process

Program Manager - Cloud Compute

Cisco

Nov 2018 - May 2021 (2 years 7 months)

Design project lifecycles and conduct market research to define clear product requirements Develop actionable deliverables for five key change management levers: - Communications plan - Sponsor roadmap - Coaching - Training - Resistance management Demonstrate strong cross-functional leadership to drive organizational change Partner with senior leadership to plan and execute strategic projects, including: - Manage the cloud compute portfolio - Ensure alignment with business objectives - Optimizing cloud resources Manage end-to-end project management processes autonomously, including: - Resource planning - Risk management - Time and budget tracking - Quality management Collaborate across teams to: - Monitor progress - Report on milestone

Technical Program Manager

Mactores

Jul 2018 - Dec 2018 (6 months)

Cultivate and manage strong relationships with assigned enterprise customers in Silicon Valley Position as a trusted advisor on Cloud, Data, and AI initiatives by aligning solutions with customers’ strategic objectives Lead complex architecture design sessions and develop deployment strategies for: Consulting services Business automation solutions Proactively engage stakeholders across multiple business units to: Uncover new opportunities Expand account presence Drive revenue growth Manage a dynamic sales and project pipeline to: Identify and execute new projects Meet or exceed revenue targets

Program | Product Manager, UX Operations

Facebook

Feb 2018 - Jul 2018 (6 months)

Configure and launch SATP operations Manage and present product tool usage metrics to cross-functional teams for feature evaluation and review Support review and quality assurance plans to: Develop product improvements Enhance visual performance

Technical Program Manager

Meta

Feb 2018 - Jul 2018 (6 months)

• Led user-focused infrastructure programs improving usability and reliability across Meta’s core applications. • Collaborated with UX/UI and data science teams to drive product adoption and performance analytics. • Conducted competitive analysis guiding product strategy and roadmap prioritization.

Health IT Program Manager - Marketplace

PokitDok

Oct 2015 - Feb 2018 (2 years 5 months)

Engage patients and consumers through a unified application offering: - User-friendly search - Real-time eligibility checks - Simple scheduling and payment options prior to visit Design and support software implementation of health data for businesses ranging from small companies to large enterprises Align client requirements with product integration plans Collaborate cross-functionally with customers to ensure successful configuration and solution delivery Deliver project documentation and communicate status updates to internal and external stakeholders Present confidently to all levels within an enterprise Responsible for resource planning and development in alignment with project milestones Contribute to strategic company delivera

Product Implementation - Marketplace

PokitDok

Apr 2013 - Oct 2015 (2 years 7 months)

Drive internal cross-functional process improvements Provide consulting support and guidance for content development and technical support Perform risk management and change management across projects Deliver business value by implementing technology solutions in high-tech operations Automate workflows and project planning to increase departmental productivity Utilize ticketing systems to enhance efficiency and manage concurrent tasks Identify and communicate program risks, proposing necessary adjustments to ensure project success

Account and Contract Specialist

RS HUGHES

Jun 2012 - Apr 2014 (1 year 11 months)

Conduct inbound and outbound calls to prospects Process orders and maintain continuous follow-up and communication with customers Manage purchasing and inventory control Maintain portal lead programs to generate new business Coordinate business plan meetings with local universities and municipality EHS departments Implement bid request proposal protocols Manage contract approval processes

Nichole Medina - Henson

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