Nicholas Vaccarella Director of People and Enterprise Systems

Director of Enterprise Systems

Komodo Health

May 2021 - May 2023 (2 years 1 month)

- Develop and execute a vision for Komodo's portfolio of Enterprise Systems, including Workday, Adaptive Planning, NetSuite, Greenhouse, Okta, Jira, and other enterprise-wide tools. - Lead a team responsible for successful implementation, testing, delivery, and maintenance of enhancements to enterprise systems. - Develop Komodo's internal product roadmap, prioritizing between what could be done and what should be done.

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HCM Product Manager

National Football League (NFL

Jul 2017 - Apr 2021 (3 years 10 months)

- Managed Time & Labor, Payroll, Core HR, Talent, Benefits, Compensation, Goals, Performance, and Learning workstreams of the League's HCM Program, leading teams of internal and external resources to enhance and remove defects from Oracle HCM Cloud. - Kronos Workforce Central, and other integrated systems. - Implemented Oracle Recruiting Cloud, Oracle Integration Cloud, and ServiceNow automation and orchestration based on HCM data feed. - Gathered business requirements for current and future software enhancements by leading analysts in conducting research and ongoing interactions with business teams and IT.

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VP, Business Development

TEKConn Services

Dec 2016 - Jun 2017 (7 months)

- Developed and executed a comprehensive sales and marketing strategy to generate monthly recurring revenue from managed IT service contracts, Cloud Services, Backup/Disaster Recovery solutions, and other IT products. - Engaged with C-level executives through multiple channels, including phone, email, and in-person meetings, to identify their IT needs, address their pain points, and close deals. - Collaborated with content marketing consultants to optimize Google PPC campaigns, create engaging content for monthly prospect newsletters, and enhance the company website's search engine visibility.

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Service Manager

Jun 2016 - Dec 2016 (7 months)

- Managed help desk and dispatch operations for 75 managed IT clients with a total of 3,500 end-point devices overseeing a team of 18 analysts and customer service representatives. - Implemented a new timesheet system, achieving 100% timesheet accountability in the first month. - Increased customer satisfaction score (CSAT) by over 3 percentage points within 2 months.

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Project Manager

SkySoft Technology Solutions

Sep 2013 - Jun 2016 (2 years 10 months)

- Managed IT projects for SMBs, with a focus on end-point devices, networking, and Microsoft's cloud offerings. - Collaborated with contractors and vendors to procure specialized services such as software, network management, automated backup solutions, and hardware repair services. - Developed and implemented procedures for scheduling, dispatching, resolving, and quality control of client interactions. - Led ServiceNow and Unified Communication projects for Coach, Inc., hardware relocation projects for Marriott International, and network architecture and configuration services for various regional corporate campuses.

Nicholas Vaccarella

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