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Niccolo Marchiori
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Barcelona, Spain
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Résumé
Jobs
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Account Manager / Client ManagerLearnlightMay 2022 - Current (4 years 6 months)• Building and expanding a client portfolio exceeding €500K by identifying and maximizing business opportunities while ensuring contract renewals and long-term retention • Leading company formation projects for a portfolio of 20–30+ businesses, mainly including high-profile international clients such as Amplifon, Technogym, Panasonic and more, contributing to an average annual revenue growth of 10% • Multitasking across client-facing functions by hosting webinars for 500+ attendees, international HRs meeting, contract revision and translation with Legal, and Marketing to create promotional content supporting brand visibility and client engagement • Development of customized proposals and solutions aligned with client budgets, offering s- AI-ML Analyst for SiriApple, Inc.Apr 2021 - May 2022 (1 year 2 months)• Daily 'grading' of Siri's request from the users; investigation and correction of Siri's research, web sources, grammar spelling and all functions that Siri can handle through the iOS applications • Delivering High performance and large volumes of technical files daily. Top quality scores and analysis to maintain the best efficiency and accuracy of the AI • Continuous updates and training on AI and technical changes to ensure outcomes in line with Siri's latest capabilities • Coordinating team meetings, agendas, follow ups, trainer and/or buddy for new hires based on monthly rotation • Proactivity and organization with remote teammates in order to keep a high level of performance in our Swiss/Italian geo
- Talent Acquisition SpecialistCPM InternationalJul 2019 - Dec 2020 (1 year 6 months)• Screening and interviews (+groups) of international candidates. Ranging from sales to customer support roles for our main customers: AirBNB, Dyson, Travelodge, New Balance, etc • Full journey support of new candidates from inception to offer, including language assessment and relocation • Creation of profiles and maintenance of our internal HR databases. • Met challenging hiring targets in 2019 (over 1500 positions) and again in the last part of 2020 (over 2000) • Reorganization of departments due to the COVID19 emergency, internal workflows and teams to fit the new remote work needs • Liaison with hiring managers for JD definitions and recruitment needs > Reporting on individual and team targets • Conducted 1 year of cold calli
- DCustomer Service and Sales AgentDyson CPM InternationalDec 2018 - Jul 2019 (8 months)• Phone and email support of all lines of Dyson products for the Italian and Swiss user base • Technical assistance as well as commercial support, dealing with mechanical issues, billing and invoicing queries, refunds and returns • Proficient use of CRM tools for sales and support • Exceeded SLAs and targets, which then led to an internal promotion to the HR - Recruitment team. • Performed 1 year of cold calling in a customer service and sales (B2C) context
- AKey Account ManagerASSISPED SPAAug 2017 - Aug 2018 (1 year 1 month)• Business development: new customer mapping and onboarding as well as opportunity sizing and forecasting • Direct management of major accounts, creating contracts and delivery plans for international shipments • Frequent business trips to the UK attending trade shows, customer and partners meetings • Two months 'residency' in Manchester working with a major partner to revise and strengthen our relationship • Previous experience as warehouse worker
- SSpecialized MechanicSaccardo ElettromeccanicaOct 2016 - Aug 2017 (11 months)
- pArtisan / Joiner and Carpenterprivate Angelo IottiOct 2015 - Aug 2016 (11 months)
- -Warehouse worker - Carpenter / Builder- TOGA CONTRUCTIONSOct 2013 - Oct 2015 (2 years 1 month)
Education
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- LDiploma in Restoration and Conservation of Cultural HeritageLiceo Artistico A.Sep 2008 - Jun 2013 (4 years 10 months)