Executive & Personal Assistant | Operations and Administrative Support
Metro Manila, Philippines
Detail-oriented administrative and customer support professional with over 6 years of experience supporting international clients across the US, KSA, and airline industries. Proven expertise in virtual assistance, real-time reporting, lead qualification, email and calendar management, and customer relations. GDS certified (Sabre & Amadeus) with strong command of MS Office, Google Workspace, and remote office operations.
Contact Nica regarding:
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Résumé
Jobs
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Lead Qualifier / ADS Editor / Admin Staff
Eyefly Digital
Jan 2024 - Jan 2026(2 years 1 month)
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Chat Support (US Client) / Admin Staff
Larana Agency
Jan 2024 - Jan 2025(1 year 1 month)
Admin
Colorado Insurance
Jan 2023
-Virtual Assistant, working with Data entry, Auditing, cold calling
Colorado Insurance
Colorado Insurance
Jan 2023
Customer Representative
Hawaiian Airlines
Jan 2022 - Jan 2026(4 years 1 month)
• With Hawaiian Airlines, my main task was answering customer inquiries, assisting with flight changes, and catering to customer requests. After three months, I was upskilled to handle their frequent flyer members, known as Pualani Elite. In this role, I managed their inquiries and requests while providing personalized assistance with their accounts and reservations.
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Realtime Analyst
Hawaiian Airlines Wellcare
Jan 2022 - Jan 2026(4 years 1 month)
• Promoted to Realtime Analyst, where I work with Intraday reports and analyze data using Excel. This role has allowed me to sharpen my analytical skills, take on greater responsibility, and contribute more directly to the team’s success.
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Customer Representative
IBEX Company
Sep 2021 - Apr 2022(8 months)
Retail and Logistic Account of Amazon
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Executive Assistant / Personal Assistant
Ultimate Power Solution Generator Manufacturer
Jan 2020 - Current(6 years 11 months)
• Provided executive and administrative support in a fast-paced manufacturing environment. • Managed schedules, meetings, emails, and business documents. • Coordinated with clients, suppliers, and internal teams. • Maintained records and supported daily office operations.
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Executive Virtual Assistant
Healthy Foot
Jan 2020 - Current(6 years 11 months)
Virtual assistant working with data entry, auditing, cold calling.
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Dental Clinic Manager / Dentist Assistant
1010 Dental Company
Jan 2017 - Jan 2020(3 years 1 month)
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Admin / Sales Agent
Grand Monaco Real Estate
Jan 2016 - Jan 2017(1 year 1 month)
Education
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Certificate in Amadeus GDS
not specified
Jan 2024
Certificate in Saber GDS
not specified
Jan 2022
Postgraduate Diploma in Psychology
Our Lady Of Fatima University
Jan 2020
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Senior High School Graduate in Humanities and Social Science