Nevonte Dailey
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Looking for Longevity!!!
Texas, United States
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Implementation SpecialistHighLevelMay 2023 - Current (3 years 2 months)As an Implementation Specialist, I listened to and fully understood customer requirements and ‘pain points,’ translating them into effective implementation plans. I developed, coordinated, and executed implementation, upgrade, and conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. I designed, created, and managed applications, as well as software integration and migration deployments, ensuring that implementation services were delivered within scope while managing any changes in project plans. I identified potential issues and collaborated with leadership when needed to develop contingency plans, working closely with other departments and personnel to ensure that information o- MFraud Claims Department /Team LeadMaryland Department of LaborAug 2020 - Mar 2023 (2 years 8 months)As the Team Lead in the Fraud Claims Department, I was responsible for overseeing the investigation and resolution of fraud claims, ensuring compliance with company policies and regulatory requirements. I led a team of claims analysts, providing guidance and support to enhance their performance and professional development. Additionally, I utilized technical support skills by employing Zendesk for managing tickets and chat communications, which streamlined the claims process and improved our response times to clients. This integration of technical support tools not only facilitated efficient claims management but also enhanced our overall service delivery in addressing fraud-related issues.
- CContract ConductorCanadian NationalFeb 2018 - Oct 2020 (2 years 9 months)
- FContract ConductorFreelance Railroader LLCOct 2017 - Feb 2018 (5 months)Railroad Conductor
- ISite SupervisorIndependent Roofing CompanyMar 2017 - Sep 2022 (5 years 7 months)As a Site Supervisor, I was responsible for overseeing daily operations on-site, ensuring that all activities were conducted safely and efficiently while adhering to project timelines. I coordinated with various teams to maintain workflow and resolve any issues that arose during the project. Additionally, I utilized my customer service skills, gained from my experience as a live chat agent, to provide real-time support and address inquiries from clients and stakeholders, ensuring clear communication and satisfaction throughout the project lifecycle. This experience enhanced my ability to troubleshoot effectively and fostered a collaborative environment on-site.
- ConductorCanadian Pacific RailwayJan 2015 - Oct 2017 (2 years 10 months)Maintain compliance with all train orders, signals, and railroad rules and regulations. Responsible for the inspection of railcars prior to departures. Effective communicator able to receive and transmit information by radio and telephone. Assist and instruct train crews to couple and uncouple cars, and operate switches. Perform minor repairs to railcars including replacing heavy couplings and air brake hoses
- TCRO/Transload operatorTitan Lansing TransloadingMay 2014 - Dec 2014 (8 months)Implemented safe and efficient processes for rail operations which included unloading, switching, inspecting, coupling and uncoupling rail cars. Communicated and coordinated closely with control room operators during unloading process. Operated track-mobile, locomotive, UTV, and hand tools to complete all tasks in a safe and efficient manner. Prepared and received numerous forms of communication concerning the movement and placement of rail cars. Performed rail car inventories at beginning and end of each shift.
- GCustomer Support ExecutiveGrant Resource advisorsAug 2010 - Jan 2011 (6 months)- Contacted customers of approved loans and scheduled appointments between them and loan managers. - Customer service and product knowledge expert, who guided customers through their contracts and what type of work that would be performed on their property. - Upsold open loans to qualified customers and prepared them for the next step of the loan process. - Provided technical support by responding promptly and professionally to incoming chat inquiries, ensuring customer satisfaction. - Troubleshot issues and escalated complex cases appropriately, maintaining a high standard of service. - Delivered accurate product and service information, along with policy guidance, to enhance the customer experience throughout the loan process.
- LHost & ServerLarry Flynts ClubJun 2010 - Dec 2013 (3 years 7 months)Provided superior customer service in accordance to company policy. Maintained an organized, safe, and clean workspace. Worked in a timely manner in a high energy and fast paced environment.
- CashierMCDONALDSMar 2007 - Jan 2008 (11 months)Accurately took orders and coordinated with kitchen staff to complete orders in an efficient and timely manner. Provided professional customer service in accordance with corporate standards. Maintained inventory levels and recorded needed products and items for following shift.
- Crew LeaderSONIC DriveInMar 2006 - Jan 2009 (2 years 11 months)Responsible for preparing all food and beverage orders in a high volume and fast paced environment while providing excellent customer service. Trained, coached and monitored staff ensuring that orders were prepared correctly and with professional service. Operated switchboard and cash register while taking orders accurately and efficiently meeting operational standards.
Education
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- NDiploma, Freight conductorNorthwest railroad instituteJan 2013 - Jan 2014 (1 year 1 month)Activities and Societies: Hiking, cosmetology, horseback riding, frogging, outdoors, camping, kayaking, canoeing