Nevi Adriani
About
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Case Manager
California, United States
Résumé
Jobs
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- TCase ManagerTAX NETWORK USAJan 2025 - Jun 2025 (6 months)Managed a portfolio of clients facing IRS and state tax issues, acting as the primary point of contact throughout the resolution process. Gathered and analysed financial documentation to assess eligibility for tax relief programs, acted as a liaison between clients and internal departments, ensuring timely updates and smooth coordination, and ensured timely progress on case resolutions. Collaborated with enrolled agents and tax professionals to develop and implement tailored strategies that aligned with each client's unique financial situation. Maintained detailed case records and provided consistent updates to clients, fostering trust and transparency throughout the process.
- TCustomer Service RepresentativeTAX NETWORK USAOct 2024 - Jan 2025 (4 months)Served as the first point of contact for clients facing IRS and state tax issues, providing empathetic and solution-focused support in a high-pressure environment. Handled a high volume of inbound and outbound calls, addressing inquiries about case status and required documentation. Utilized strong de-escalation techniques to calm frustrated or anxious clients, ensuring positive experiences even in challenging situations. Scheduled and confirmed appointments with assigned liaisons, coordinating calendars to maintain workflow efficiency. Maintained detailed client records in the CRM system and collaborated with internal teams to ensure timely case progress and high customer satisfaction.
Grocery AssociateAmazonAug 2024 - Jan 2025 (6 months)- Greet customers, engage in friendly conversations and ask about their shopping needs
- Offer customers product recommendations and provide information to help them make product-related decisions
-Use cash register to ring up customer transactions and assist customers in self-service checkout lanes
- Receive and process in-store and Amazon.com returns
- Pick items to fulfill customer grocery orders for pickup and delivery- Lot AssociateThe Home DepotDec 2023 - Jan 2024 (2 months)-Maintained the cleanliness and organization of the store's parking lot and exterior areas
-Assisted customers with loading and unloading their vehicles
-Ensured that shopping carts are readily available for customer
-Responsible for helping to manage inventory and supplies related to the lot and exterior areas of the store. - Payroll ClerkCast CrewAug 2022 - Oct 2022 (3 months)-Maintaining payroll information by collating, calculating and entering data
-Updating payroll records by entering any changes to employee information or benefits such as job title changes, exemptions and saving deductions
-Resolving payroll discrepancies and answering any employee payroll queries
-Maintaining all payroll operations according to company policies and procedures
This is a contracted, full-time job through Roth Staffing Company. - Compliance CoordinatorIMPROVLearningJan 2022 - Mar 2022 (3 months)· Printing and mailing of completion certificates based on preferred shipping methods
· Reporting course completions utilizing a variety of internal and external methods
· Saving and maintaining completion records and other documents in accordance with industry-specific requirements.
· Collection, evaluation, preparation, and maintenance of industry licensing and other regulatory documents.
· Provide support to internal team members in relation to compliance-based questions and/or requests.
· Enforce adherence to requirements and advise management on needed actions. - Data Entry SpecialistEntertainment PartnersSep 2021 - Jan 2022 (5 months)- Input 300-500 vouchers weekly in a database to ensure a 24-hour turn-around
- Verify, update, and add employees to the employee master file for related payrolls and Central Casting registration
- Embrace and promote the company's values
- Take ownership of every situation and provide excellent personalized client service
- Maintain confidentiality with client information
This was temporary full-time contracted work through Aston Carter recruitment agency. - Data Entry ClerkNational Notary AssociationJul 2021 - Sep 2021 (3 months)-Proficiency in data entry with Microsoft Office
- Ensured submitted paperwork was complete and accurate
- Maintained confidentiality with company information
- Managed a comprehensive filing system of all documents, reports, and reference materials.
This was a temporary contracted full-time position through Select Staffing agency. - Customer Service Specialist - Call CenterMaximusMay 2021 - Jun 2021 (2 months)-Maintained a high level of discretion and privacy when handling customer accounts
- Provided excellent technical support
- Scheduled follow up phone calls with customers
- Handled complaints and crises of customers and resolve in a professional manner
This was a temporary contracted full-time position through Aerotek. - AExecutive AssistantAlliance for Community EmpowermentFeb 2021 - May 2021 (4 months)-Recorded transactions and posted them to various spreadsheets
- Assisted with financial reports
- Provided staff support to Program Managers during meetings and conferences
- Participated in interviews for prospective hires with the CEO
This was a paid-internship position through the GoodWill for Youth program. During my internship with this non-profit company, I was working directly under the CFO and one of their Project Managers, while assisting the CEO who assigned small administrative tasks to me every so often. I would learn the financial aspects of running the company through the mentorship of the CFO while learning how to project manage by assisting their Project Manager with big and small projects, at o - Customer Service RepresentativeEdible ArrangementsFeb 2018 - May 2019 (1 year 4 months)- Greet customers and provide excellent customer service.
- Answer phone calls and respond to customer inquiries.
- Assist customers with placing orders and making product selections.
- Handle customer complaints and issues in a professional manner.
- Prepare fresh fruit for arrangements according to company standards.
- Wash, peel, cut, and arrange fruit in various creative designs.
- Ensure all fruit is fresh, ripe, and visually appealing.
- Follow food safety and hygiene guidelines to maintain cleanliness and sanitation.
- Assist with inventory management and stock rotation. - WCashierWetzel'z Pretzel'zOct 2017 - Feb 2018 (5 months)
- Team MemberTargetMar 2016 - Aug 2017 (1 year 6 months)
Education
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- YHigh School DiplomaYouthBuild Charter School of CaliforniaJan 2020 - Jan 2021 (1 year 1 month)Activities and Societies: Career Academy alumni, Mentorship Committee, Leadership
Projects (professional or personal)
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- MBusiness Management - FreelanceM-Cubed TutoringJan 2025 - Current (1 year 10 months)