Nestor Saavedra

F

API Support Specialist

Fin-Tech Trading Platform

Aug 2025 - Current (5 months)

• Provide Tier 2 API support for institutional clients in English and Spanish, troubleshooting REST integrations, SQL queries, and connectivity issues across stock trading workflows • Partner with sales and account teams during onboarding and renewals, presenting API capabilities and supporting technical evaluations for adoption in trading environments • Lead escalations, create documentation, and drive reliability improvements, collaborating with Product and Engineering to reduce incidents and streamline onboarding

S

Freelance Engineer

SaavTec

Jan 2025 - Current (1 year)

• Assisted clients with websites and hosting solutions, delivering small integrations and site builds • Conducted blockchain research and validator experiments, and developed personal projects including a crypto wallet, a blockchain analytics dashboard, and AI-powered applications

Support Engineer

Copper

Jun 2022 - Jan 2025 (2 years 8 months)

- Investigated infrastructure and performance issues using Kibana, Grafana, and Prometheus to analyze logs, validator metrics, and uptime behavior. - Debugged REST API integrations with Postman; reviewed payloads and resolved authentication & connectivity errors. - Built SQL-based reports in Metabase to validate transaction history, wallet usage, and audit trails. - Supported AWS-hosted infrastructure (Windows), improving uptime and refining monitoring alerts; participated in postmortems and root cause reviews. - Collaborated with Engineering and Product to reproduce bugs, test fixes, and track progress in Jira. - Delivered Tier 2 support to institutional clients, primarily in custody and on-chain operations. - Managed complex support

E

Application Support Analyst

Evisions, Inc

Apr 2019 - May 2021 (2 years 2 months)

Environment: Higher Ed SaaS / Oracle / SQL / SSO Client Facing Technical Support & Platform Integration

Z

Support & Quality Control Analyst

Zumiez Distribution

Jan 2018 - Mar 2019 (1 year 3 months)

• Operated scanning systems to detect packing errors and ensure compliance with delivery standards • Troubleshot 3D scanners and Windows computers and gathered data in Excel to support delivery accuracy

Software Engineering intern (Android QA)

Open Learning Exchange

• Contributed to an open-source Android learning platform supporting underserved youth in Africa • Performed QA testing, identified bugs, and collaborated with global engineering volunteers

Nestor Saavedra

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