Neo Makondo

Neo Makondo

About

Detail

Dedicated and personable customer service professional with over 3 years of experience.
Johannesburg, Gauteng, South Africa
Contact Neo regarding: 
work
Full-time jobs
Starting at USD1.5k/month
Flexible work
Starting at USD15/hour
id_card
Internships
Starting at USD500/month
person_search
Finding candidates
connect_without_contact
Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • B
    Appointment setter
    Basadi tech
    Jan 2026 - Current (6 months)
  • Ignition
    Call center agent
    Ignition
    Jan 2024 - Jan 2026 (2 years 1 month)
    • Greet customers promptly and professionally, creating a positive first impression and fostering customer engagement. • Utilized call center technology and CRM software to manage customer interactions and sales efficiently • Identified customer needs and matched products or services to enhance sales opportunities • Maintained detailed records of customer interactions and sales activities to support team objectives • Respond to customer inquiries by providing accurate information and helpful guidance tailored to individual needs. • Answered incoming calls to provide detailed product information and support.
  • Virgin Active
    Receptionist and club attendant
    Virgin Active
    Jan 2023 - Dec 2023 (1 year)
    • Welcome guests as they arrive, Answer questions and resolve complaints, and Ensure a welcoming environment for members. • Administrative tasks: Register new members and check in customers, Verify memberships, Update information on classes and open spaces, Ensure policies and procedures are followed, and Maintain a clean and organized front desk. • Communication: Handle phone calls, Screen phone calls, and Distribute guest passes. • Multitasking
  • CCi
    Call center agent
    CCi
    Jan 2022 - Dec 2023 (2 years)
    • Handled inbound and outbound calls to promote products and services • Identified customer needs and recommended suitable solutions • Achieved and exceeded daily and monthly sales targets • Built strong relationships with customers through clear communication • Explained product features, pricing, and promotions confidently • Managed customer objections and closed sales effectively • Captured and updated customer information accurately on the system • Provided excellent customer service before and after sales • Followed company scripts, policies, and compliance standards • Worked well in a fast-paced, target-driven environment
  • O
    Cashier and Shop assistant
    Oasis water
    Jan 2020 - Dec 2022 (3 years)
    • Process payments: Use a point-of-sales system to process cash, credit, and debit payments • Scan items: Ensure items are scanned accurately and priced correctly • Provide customer service: Help customers with questions, resolve complaints, and provide refunds • Balance the cash drawer: Ensure the cash drawer is accurate at the end of each shift • Redeem coupons: Redeem coupons and stamps • Upsell products: Suggest additional products to customers • Verify age: Verify a customer's age to purchase certain items
Education verified_user 0% verified
  • F
    Grade 12 - Bachelor Pass
    Fredom Community College
    Jan 2018 - Dec 2019 (2 years)
    Subjects passed - English HL, Isizulu FAL, Mathematics, Accounting, Business studies, Economics, Tourism and Life Orientation.