Neo Makondo Dedicated and personable customer service professional with over 3

B

Appointment setter

Basadi tech

Jan 2026 - Current (7 months)

Call center agent

Ignition

Jan 2024 - Jan 2026 (2 years 1 month)

• Greet customers promptly and professionally, creating a positive first impression and fostering customer engagement. • Utilized call center technology and CRM software to manage customer interactions and sales efficiently • Identified customer needs and matched products or services to enhance sales opportunities • Maintained detailed records of customer interactions and sales activities to support team objectives • Respond to customer inquiries by providing accurate information and helpful guidance tailored to individual needs. • Answered incoming calls to provide detailed product information and support.

Receptionist and club attendant

Virgin Active

Jan 2023 - Dec 2023 (1 year)

• Welcome guests as they arrive, Answer questions and resolve complaints, and Ensure a welcoming environment for members. • Administrative tasks: Register new members and check in customers, Verify memberships, Update information on classes and open spaces, Ensure policies and procedures are followed, and Maintain a clean and organized front desk. • Communication: Handle phone calls, Screen phone calls, and Distribute guest passes. • Multitasking

Call center agent

CCi

Jan 2022 - Dec 2023 (2 years)

• Handled inbound and outbound calls to promote products and services • Identified customer needs and recommended suitable solutions • Achieved and exceeded daily and monthly sales targets • Built strong relationships with customers through clear communication • Explained product features, pricing, and promotions confidently • Managed customer objections and closed sales effectively • Captured and updated customer information accurately on the system • Provided excellent customer service before and after sales • Followed company scripts, policies, and compliance standards • Worked well in a fast-paced, target-driven environment

O

Cashier and Shop assistant

Oasis water

Jan 2020 - Dec 2022 (3 years)

• Process payments: Use a point-of-sales system to process cash, credit, and debit payments • Scan items: Ensure items are scanned accurately and priced correctly • Provide customer service: Help customers with questions, resolve complaints, and provide refunds • Balance the cash drawer: Ensure the cash drawer is accurate at the end of each shift • Redeem coupons: Redeem coupons and stamps • Upsell products: Suggest additional products to customers • Verify age: Verify a customer's age to purchase certain items

Neo Makondo

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