Nemah Rahman

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Financial Operations Project Manager

SAX Technologies

Dec 2023 - Dec 2025 (2 years 1 month)

Led cross functional projects to modernize financial operations, defining scope, current and future state, dependencies, and timelines with business and technology teams. Elicited and analyzed business needs and requirements, and translated them into workflow diagrams, process documentation, and requirements specifications for delivery teams. Coordinated user acceptance testing for internal web based applications, created and executed test cases, logged and tracked defects in JIRA, and validated fixes with end users. Conducted regular meetings and presentations to share findings, review requirements, and obtain sign off from stakeholders and project leadership. Evaluated business processes, identified areas for improvement, and supported im

Project Manager (Sampling Specialist)

Bazaarvoice

Aug 2021 - Nov 2023 (2 years 4 months)

Managed 50+ client facing projects using JIRA and Salesforce for a SaaS platform, coordinating work across product, operations, and support under Agile practices. Gathered and prioritized client and business requirements, documented use cases and process flows, and worked with cross functional teams to deliver enhancements. Streamlined business processes and handoffs to improve operational efficiency by 15% and documented updated workflows and SOPs in Confluence. Led client meetings, status calls, and training sessions, presented project progress, timelines, and delivered outcomes to stakeholders at different levels.

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Lead Case Manager

Horne LLC

Aug 2020 - Aug 2021 (1 year 1 month)

Oversaw daily operations for the New York State COVID Rent Relief Program and helped maintain about 95% compliance with federal guidelines. Evaluated program workflows and documentation, identified gaps and recurring issues, and shared recommendations to improve application processing. Reviewed 80+ case files daily for completeness and accuracy and escalated complex cases, demonstrating strong attention to detail and follow through. Conducted outreach and support for more than 500 applicants per month, explaining processes and requirements clearly to non technical stakeholders.

Senior Financial Reporting Project Analyst

Bank of Montreal

Sep 2013 - Aug 2016 (3 years)

Directed a team of 10 analysts and ensured accurate financial reporting across more than 10 lines of business to meet regulatory standards. Partnered with stakeholders from multiple lines of business to gather reporting requirements and translate them into reporting specifications and process changes. Used basic SQL and reporting tools to validate data, reconcile discrepancies, and support accurate regulatory and management reporting. Documented reporting workflows, data dependencies, and system requirements and worked with technology teams to validate functionality and implement enhancements. Supported UAT and parallel testing for reporting changes, helped define test conditions, analyzed results, and escalated issues, contributing to a re

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Segregated Funds Case Manager

Toronto Dominion Bank

Dec 2012 - Aug 2013 (9 months)

Managed onboarding for the Segregated Funds department and reviewed more than 100 case reports and trades for compliance with regulatory standards. Conducted 50+ quality assurance reviews each week and collaborated with partners to address issues, reducing compliance errors. Resolved trade discrepancies quickly while maintaining adherence to investment guidelines and internal policies. Handled complex client inquiries and provided clear explanations of processes and outcomes.

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