N
Nelson Julian Bedoya
About
Detail
Medellín, Antioquia, Colombia
Résumé
Jobs
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Independent Customer Service & Sales ConsultantImmunotecJan 2018 - Apr 2026 (8 years 4 months)• Manage end-to-end customer lifecycle for nutrition supplements: sales, retention, support, order tracking, and account management using HubSpot and Zendesk • Lead B2B recruitment and onboarding of new distributors across LATAM and North America • Drive retention through proactive check-ins and value restatement in renewal conversations to reduce churn.- JOwner & Language Program DirectorJulian’s Online ServicesJan 2002 - Jan 2025 (23 years 1 month)• Built and scaled 1:1 and group language programs in EN/ES/PT to 100+ B2B/B2C clients globally • Provided interpretation and business communication services for LATAM/Brazil clients getting into US markets Managed full sales cycle: prospecting, demo, negotiation, onboarding, and retention.
- JCustomer Service & Passenger AgentJFK AirportJan 1985 - Jan 1991 (6 years 1 month)• Resolved high-volume, real-time issues for international travelers under pressure in English and Spanish • Trained new agents on de-escalation and cross-cultural communication protocols.
Education
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- Telephone Skills and Etiquette in Customer ServiceAlison.comApr 2026 - May 2026 (2 months)
- Customer Success | Sales RetentionAlison.comJan 2026 - Mar 2026 (3 months)
- Associate of Applied Science in EconomicsUniversity of ValleJul 1979
Projects (professional or personal)
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- Yamaland KennelsFacebookJan 2011 - Current (15 years 6 months)• Breeding education, training, and competition of GSD
- BFounderBest Contemporary Fine ArtistsJan 2009 - Current (17 years 6 months)• Built and moderated a global community of 12,000+ members; managed member support and engagement