Nelly Hernandez

FIELD SUPPORT LEAD. STRATEGICS ACCOUNTS

Johnson & Johnson MedTech

Jun 2022 - Sep 2023 (1 year 4 months)

• Development and implementation of improvements in the commercial area. • Supervision of compliance with the target and KPI of the work team. • Relationship with business stakeholders to review strategies and commercial guidelines. • Analysis of sales and commercial agreements for quota fulfillment. • Management reports. • High-level meetings with clients and with management, including commercial management, financial management, logistics management, and sales team. • Analysis and review of billing and collection for extracting specific indicators and reports. • Ad hoc projects.

COLLECTIONS SPECIALIST|

Philips Domestic Appliances

May 2021 - Jun 2022 (1 year 2 months)

• Managing the collection of the customer portfolio in Chile, Argentina, Colombia, Peru. • Interacting with each customer, receiving complaints and referring them to solve issues effectively and efficiently. • Generation of promises of payments in SAP. • Creation and assignment of disputes in FSCM and Salesforce towards the Sales team and logistics to resolve conflicts and avoid the delay of payment in the portfolio. • Collaboration with local and global stakeholders (sales team, finance teams, logistic team) • Preparation and presentation of management reports. • Preparation of forecast to estimate monthly collection. • High-level meeting with the financial management of the company (Netherlands) to review the main indicators of th

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FINANCE ACCOUNT ANALYST -ITC

Johnson & Johnson Medical

Jan 2020 - Apr 2021 (1 year 4 months)

• Analyze and manage the client portfolio of Medical Devices, making an effective collection. • Perform the analysis and management of collections within the guidelines set by the area, ensuring compliance with the objectives of the DSO and delinquency. • Preparation and presentation of management reports, indicators and action plans base on the detection of opportunities for improvement detected. • Preparation of forecast to estimate monthly collection. • Elaboration of performance to be able to evaluate the payment behavior of the portfolio. • Preparation of payment plans to present to the Financial Management. • Send to write off or reserve old customer debt according to approvals. • Collaboration with local and global stakeholde

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FIELD SUPPORT FOR CORPORATE BUSINESS

|VAC-LOG FOR JOHNSON & JOHNSON

Apr 2019 - Jan 2020 (10 months)

• Analysis, management, resolutions of disputes and customer complaints. • Serve as support to the Credit and Collections area, analyzing the claims in the portfolio. • Open disputes in the Sales Force tools. • Preparation and presentation of reports for analysis of the status of billing disputes. • Generation of credit notes, debits notes and rebills following the guidelines required by the company. • Management reports • Contact and visit clients.

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CUSTOMER SERVICE

|VAC-LOG FOR JOHNSON & JOHNSON

Sep 2017 - Mar 2019 (1 year 7 months)

• Entry and monitoring of purchase orders/orders in SAP. • Inventory control and management. • Follow up of delivery/return of merchandise to the main warehouse by the carrier and the costumer. • Analysis and resolution of customer complaints for incorrect billing or delivery. • Preparation of credit and debit notes. • Relationship with multifunctional teams to achieve goals. • Management reports.

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LOGISTICS OPERATIONS SUPERVISOR

Alsertec S.A.S

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Timeline

Résumé

Nelly Hernandez

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Behavioral traits