Neil Angelo Pascasio Gelle

Jobs 0% verified

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Customer Service Representative

Luckwell Solutions

Mar 2025 - Sep 2025 (7 months)

• Handled different regions in the USA under the Home Health Agency that I'm supporting, doing authorization approval, support and corrections.
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Customer Service Representative

Qwest BPO

Mar 2024 - Jan 2025 (11 months)

• ◦ Assisted clients with billing, account, and service inquiries, maintaining a high satisfaction rating. • ◦ Handled escalated customer issues and resolved complex concerns within established SLAs. • ◦ Contributed to team performance goals, meeting or exceeding KPIs consistently.
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Customer Support Associate

IQOR PH

Sep 2023 - Jan 2024 (5 months)

• ◦ Delivered technical and account support for telecom clients. • ◦ Improved first-call resolution rates by actively listening and identifying customer needs.
Customer Service Specialist

Scale Experts Inc.

Jun 2021 - Jun 2022 (1 year 1 month)

• ◦ Supported clients with product-related concerns, ensuring smooth order processing and resolution. • ◦ Collaborated with cross-functional teams to address recurring service issues.
Customer Support Agent

Sykes

Feb 2020 - Aug 2020 (7 months)

• ◦ Provided inbound customer support for international accounts. • ◦ Maintained accuracy and compliance in handling customer data.
Customer Service Associate

Concentrix

Sep 2017 - Oct 2018 (1 year 2 months)

• ◦ Delivered front-line support for clients in high-volume call center environment. • ◦ Built strong rapport with customers, contributing to retention and loyalty.

Education 0% verified

Neil Angelo Pascasio Gelle

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