Neha Sharma

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Business Development Manager

Dental Outsourcing PVT LMT

Feb 2024 - Current (2 years 3 months)

• Set goals for the scheduling team, driving performance and exceeding targets. • Generated leads for the Stabiliteeth program through cold calling and referrals. • Collaborated with internal teams (office staff, regional managers, and the India team) for efficient scheduling and patient care. • Coordinated with marketing to develop campaigns promoting Stabiliteeth and office-specific specials. • Managed patient appointments, verified insurance, and handled billing processes. • Led and mentored new employees, improving team performance and understanding of programs.
Assistant Manager Customer Care

Teleperformance

May 2019 - Feb 2024 (4 years 10 months)

• Joined as an agent on May 10, 2019, handling customer concerns across multiple platforms. • Promoted to Subject Matter Expert (SME) in March 2020, specializing in a premium line of business (LOB) supporting customer issues raised on social media platforms, including Twitter, Facebook, and Instagram. • Achieved JUMP Certification in September 2020, after successfully clearing the internal Teleperformance workshop. This program is designed to prepare employees for leadership roles by teaching the key responsibilities of a Team Leader. • Selected as Assistant Manager, Customer Care after completing the JUMP program, where i led a chat pilot batch of 40 agents, which has now grown to 190 agents, showcasing my ability to scale and lead tea
Analyst

eClerx

Dec 2017 - Apr 2019 (1 year 5 months)

• Handled customer queries related to cable and internet accounts, and billing issues. • Provided timely and efficient support, ensuring customer satisfaction, and issue resolution.

Education 0% verified

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