N
Neha Sarang Mehendale
About
Detail
Massachusetts, United States
Résumé
Jobs
verified_user
0% verified
- SBusiness Analyst InternSunblink EntertainmentJun 2025 - Sep 2025 (4 months)• Gathered, documented, and analyzed functional and non-functional requirements for iOS and Android features, authoring PRDs and user stories with clear acceptance criteria aligned to business objectives • Designed end-to-end delivery workflows and process documentation with RACI matrices across PM, Design, and Engineering teams to standardize practices and reduce bottlenecks • Collaborated with cross-functional stakeholders to gather requirements, align scope, validate specifications, and resolve ambiguities through clear documentation and executive-ready reviews • Led cross-functional stakeholder workshops to gather requirements, align scope, resolve ambiguities, and validate documented specifications through clear requirement documen
- AAssociate Data AnalystAccenture Solutions Private LimitedAug 2021 - Jul 2023 (2 years)• Analyzed workflows and business processes to identify gaps, recommending process improvements that streamlined operations 25% while maintaining SLA constraints in a regulated compliance environment.
• Conducted comprehensive root-cause analysis using monitoring tools to diagnose performance bottlenecks across systems, improving response times 15% and reducing critical failures 24% through remediation.
• Partnered with cross-functional product and engineering teams to elicit, document, and validate functional requirements, acceptance criteria, and performance SLAs, ensuring alignment with business objectives.
• Executed UAT scripts, triaged defects by severity, and delivered quality dashboards with KPI tracking and
Education
verified_user
0% verified
- CCertified Scrum Master (CSM)Jan 2025 - Current (1 year 9 months)
MSNortheastern UniversityJan 2024 - Current (2 years 9 months)- BESavitribai Phule Pune UniversityAug 2017 - Apr 2021 (3 years 9 months)
Projects (professional or personal)
verified_user
0% verified
- BBIT Help Desk: Process Improvement & KPI InstrumentationAgile IT, Business Process Management, Business Process, business process notationsAug 2025 - Oct 2025 (3 months)• Conducted comprehensive current-state process analysis of ~24k incidents using BPMN methodology, identifying critical gaps: 30% misroutes, 20% incomplete intake, 40% no-reply delays.
• Designed future-state workflows with dynamic intake and rules-based routing, projecting MTTR reduction from 72h to 28–36h, 25–40% fewer rework touches, and established KPI tracking to monitor improvements.
• Utilized Microsoft 365, specifically Advanced Excel, to organize and analyze ~24k incident records, create pivot tables for gap analysis, and build initial KPI models. Additionally, leveraged SharePoint to document the current-state BPMN workflows and future-state process designs, facilitating stakeholder collaboration and feedback throughou - CContinuous Blood Glucose Monitor (CBGM) Usability & Requirements AnalysisJan 2025 - May 2025 (5 months)• Conducted comprehensive requirements discovery through detailed task analysis, stakeholder interviews, and patient research to validate system design against real-world operational needs and use cases.
• Translated findings into detailed functional specifications and proposed 6 actionable design enhancements that improved patient adherence by 18%, demonstrating measurable impact.
• Leveraged Microsoft 365 tools, utilizing Excel to organize and document requirements discovery findings from task analysis and stakeholder interviews. Additionally, employed SharePoint to maintain centralized requirement specifications and design enhancement proposals, ensuring all team members had access to validated documentation and could pr - Operational Risk Analysis & User Acceptance FrameworkNortheastern UniversitySep 2024 - Dec 2024 (4 months)• Analyzed 5,000+ data points to identify critical performance bottlenecks and designed automated Power BI reporting with scheduled refresh cycles for real-time monitoring and insights.
• Delivered executive-ready dashboards enabling data-driven leadership decision-making and continuous process monitoring across teams, reducing response time 22% and lifting operational efficiency 18%.
• Managed the end-to-end User Acceptance Testing (UAT) framework, coordinating timelines, deliverables, and stakeholder sign-offs to ensure testing aligned with business goals, demonstrating essential project management skills.
• Mapped existing workflows while analyzing data to identify failures, documenting findings in dashboards and rep
Awards
verified_user
0% verified
- CCertified Scrum Master CSMJan 2025 - Current (1 year 9 months)
- Graduate Leadership Certification GLINortheastern UniversityApr 2024 - Current (2 years 6 months)