Neha Jha Senior Program & Strategy Leader | Business Operations, M&A & GTM

Senior Program Manager

Amazon

Sep 2025 - Current (10 months)

- Led end-to-end commercial strategy and cross-functional program execution for the eBooks business, owning PNL, long-term planning, performance cadence (WBR/MBR), and alignment across Marketing, CX, Finance, and global Kindle leadership to drive growth and profitability. -Drove scalable business improvements by translating strategic priorities into execution frameworks, strengthening publisher partnerships, optimizing pricing and customer offering, and streamlining operational processes to enhance performance and organizational efficiency.

Associate Director, Strategy & Sales Operations

Livspace

May 2024 - Jan 2025 (9 months)

-Owned P&L for the B2B partner program, driving commercial performance, revenue growth, and expansion of new offline acquisition channels in the Singapore market. -Led go-to-market launch of new revenue streams, aligning Sales, Supply, Marketing, and Finance teams to execute pricing, promotion, and channel strategy. -Redesigned pricing and funnel strategy across acquisition channels to improve conversion and revenue realization. -Led a 4-member team to transform the vendor ecosystem, improving operational efficiency, reducing costs, and strengthening long-term strategic partnerships.

Senior Program Manager (Strategy & BizOps)

Livspace

Apr 2023 - May 2024 (1 year 2 months)

-Led commercial, financial, and legal due diligence for strategic investments and partnerships, overseeing a 10-member cross-functional team and supporting board-level decision-making. -Developed build-vs-buy growth strategies and financial models to inform inorganic expansion and capital allocation decisions. -Directed post-merger integration planning and execution to ensure operational alignment and value realization. -Oversaw PMO functions across Southeast Asia, aligning cross-functional leaders on annual planning, KPI frameworks, and delivery of strategic initiatives.

Strategy Program Manager

Livspace

Jan 2021 - Apr 2023 (2 years 4 months)

Business Operations Lead

MoneySmart Group

Mar 2020 - Jan 2021 (11 months)

-Partnered directly with the Group Head of Operations to drive commercial performance and operational strategy across Business and Customer Success functions, leading a cross-functional team responsible for core revenue and retention metrics. -Owned performance reporting, forecasting, and executive dashboards, translating data into actionable insights to inform annual planning, budgeting, and growth initiatives. -Led monthly sales and pipeline review cadences, identifying conversion gaps and operational risks to improve revenue realization and customer retention outcomes. -Acted as liaison to the C-suite and Board, preparing strategic updates, financial forecasts, and performance narratives to support decision-making and capital allocation

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Head Of Business Operations

RADICALi AI

Sep 2019 - Feb 2020 (6 months)

Partnered directly with the CEO to build and scale core operating infrastructure, designing governance frameworks, operational processes, and performance systems to support growth. Led cross-functional strategic initiatives to drive execution discipline and organizational alignment, while managing budgeting, financial forecasting, and investor materials to prepare the business for Series A fundraising.

Senior Business Analyst

VK Transformation Pte Ltd

Jun 2018 - Sep 2019 (1 year 4 months)

Acted as strategic partner to the CEO, leading digital transformation programs and GTM execution while building scalable sales operations frameworks for high-growth SMEs. Expanded the partner ecosystem through cross-sector collaboration with public and private stakeholders, strengthening market access and driving sustainable business growth.

MBA Finance Intern

Grain

Nov 2017 - Mar 2018 (5 months)

Reviewed Grain’s valuation and conducted deep analysis of financial statements and projections, identifying key anomalies. Collaborated with the Head of Operations to optimize financial and accounting processes, driving cost efficiency and improving bottom-line performance.

Public Policy Researcher

Centre for Budget and Governance Accountability CBGA

Aug 2016 - Mar 2017 (8 months)

Senior Consultant Financial Services

Protiviti

Mar 2014 - Jul 2016 (2 years 5 months)

Managed a 10-member analyst team across four verticals—M&A Risk Advisory, Financial Services, Private Equity, and Risk & Compliance—delivering client services and market research across the US, UK, and APAC. Led end-to-end project management, including strategy consulting, proposal development, and both primary and secondary research to support strategic decision-making.

Investment Banking Associate

Madison Street Capital

Dec 2012 - Feb 2014 (1 year 3 months)

Led end-to-end deal support, including deal origination, pitch book development, financial modeling, and evaluation of investment and funding opportunities for clients. Gained exposure across diverse sectors such as renewables, real estate, consumer products, and private equity, developing a strong foundation in industry analysis and transaction execution.

Etrading Analyst (Fixed income and Bonds)

JPMorganChase

Dec 2010 - Jul 2012 (1 year 8 months)

Financial Research Associate

SP Global

Jul 2010 - Dec 2010 (6 months)

Neha Jha

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