Customer Service Associate
Tech Mahindra
May 2022 - Feb 2023 (10 months)
a. Responding to calls in a professional manner, providing detailed information about products and services. b. Managing order transactions, including taking/cancelling orders and resolving complaints. c. Maintaining comprehensive records of customer interactions, inquiries, complaints, and actions taken. d. Processing orders, forms, and applications efficiently. e. Conducting follow-ups to ensure appropriate actions were taken on customer requests, ensuring customer satisfaction. f. Referring to unresolved customer grievances or special requests to designated departments for further investigation and resolution.
