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Neal Mcdonald

About

Detail

Customer Service/ Marketing Professional
Jamaica
Contact Neal regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Urgently
    Dispatched Assigned Roadside Assistance
    Urgently
    Jan 2024 - Dec 2024 (1 year)
    Inbound and Outbound Customer Service. Created cases/jobs requested by Customer/Partner through Urgently First Call. Accurately gathered the required information to assist the customer in their roadside service including special requirements for the service, all applicable details needed for the right provider to be assigned. Accurately validated customers coverage through partner for services required. Accurately updated the customer on the current status of the case and setting proper expectations for resolution. Proactively reviewed case notes for relevant Information. Accurately making note of all actions taken as well as required future actions. Completed all cases in the client tools to ensure the active case count is compliant. Ensur
  • C
    Financial Advisor
    Chancellor Insurance Agency
    Jan 2023 - Jan 2026 (3 years 1 month)
    Scheduled and conducted client meetings, including structured follow-ups to support ongoing servicing needs. Advised clients on appropriate insurance coverage and retirement solutions, ensuring alignment with individual financial goals. Conducted periodic policy and pension plan reviews, recommending adjustments where necessary. Prepared clear, compliant insurance and pension proposals in accordance with regulatory and organizational standards. Managed and serviced client portfolios with a focus on life insurance, critical illness coverage, investment products, and pension plans. Maintained accurate client records and documentation to support audits, reviews, and service continuity.
  • N
    Founder and CEO
    Neal's Quality Auto Detailing & Landscaping
    Jan 2022 - Dec 2025 (4 years)
    Launched a dual-service business offering high-quality auto detailing and landscaping services to residential and commercial clients. Built a growing client base by providing exceptional customer service, tailored solutions, and consistently exceeding client expectations. Created and executed marketing strategies to promote the business, including online presence, social media marketing, and community engagement. Proactively adapted to industry dynamics, fostering an environment of perpetual improvement. Established and managed a customer-focused service business, overseeing financial records, invoicing, and operational reporting.
  • C
    Customer Service Representative
    Conduent BPO - Union Bank
    Jan 2021 - Dec 2022 (2 years)
    Provided front-line banking support to clients, assisting with account inquiries and service requests. Updated and maintained accurate client records in core banking systems, ensuring data integrity and confidentiality. Processed debit card-related transactions and assisted customers with card services and issue resolution. Supported clients with enrollment, navigation, and troubleshooting of online and digital banking services. Adhered to internal controls, compliance standards, and service-level requirements while delivering efficient customer service.
Education verified_user 0% verified
  • H
    Braking System Level 1
    Heart Cornwall Institute
    Jan 2017 - Dec 2022 (6 years)
    Motor Vehicle Engine System
  • S
    High School Diploma (5 CXC)
    St. James High School
    Jan 2012 - Dec 2017 (6 years)
    High School Diploma