Ndinda Munyao

Customer Support and Success Manager with over 7 years of experience in customer relationship management, customer advocacy, and operational excellence. Skilled in customer engagement, onboarding, and driving product adoption through proactive training and support. Proven track record in churn mitigation, increasing customer satisfaction by 85%, and reducing support ticket volume by 40%. Adept at strategic planning, relationship building, and using feedback to improve customer outcomes. Experienced in quality assurance, stakeholder management, and fostering a culture of continuous improvement. Proficient in various CRM tools such as Salesforce,Zendesk, Freshdesk and Jira, with a strong emphasis on documentation and reporting.