Nejla Cadet

Nejla Cadet  new_releases

About

Detail

Freelancer
New York, United States

Contact Nejla regarding: 

Flexible work
Starting at USD45/hour

Timeline


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Job
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Résumé


Jobs verified_user 0% verified
  • Abbtech
    Information Technology Specialist
    Abbtech
    May 2019 - Feb 2020 (10 months)
  • Abbtech
    Information Technology Specialist
    Abbtech
    May 2019 - Feb 2020 (10 months)
  • Bluefin Payment Systems
    Technical Support and Deployment Specialist
    Bluefin Payment Systems
    Dec 2011 - Feb 2014 (2 years 3 months)
  • SDL International
    Support Engineer
    SDL International
    Feb 2009 - Jun 2011 (2 years 5 months)
    Providing phone and remote support for freelance and corporate users; including file assessment, on-the-spot training, and product demonstrations as needed Confirming and entering detailed bug reports for development Offering presentations on new and upcoming desktop products to freelance users Testing new releases of desktop and server products in daily use Writing Knowledge Base articles on a regular basis to address common questions Crafting documentation as needed for customer requirements
  • HotSauce Technologies
    Support Analyst
    HotSauce Technologies
    Oct 2007 - Dec 2008 (1 year 3 months)
    Providing first level problem determination for hardware and software related problems Providing second level problem resolution for software related problems Documenting reported problems in the problem management/work request database Isolating problem trends and troubleshooting recurring problems to find permanent solutions Invoking problem-escalation procedures to coordinate issue resolution Training users on specialty modules within the main HotSauce RMS
  • TEKsystems
    Information Technology Consultant, Technical Support
    TEKsystems
    May 2007 - Jul 2007 (3 months)
    Providing initial phone support for attorneys and staff, resolving problems in a timely manner and escalating calls when necessary.
  • TEKsystems
    Information Technology Consultant, Project Assistant
    TEKsystems
    Jan 2007 - Mar 2007 (3 months)
    Placed at Chicago area hospital, assisting information management Collated and coordinated username and user data across multiple disparate systems in preparation for a rollout to unified logins
  • Schiff, Hardin LLP
    Applications Analyst
    Schiff, Hardin LLP
    Oct 2000 - Apr 2006 (5 years 7 months)
    Support user community on desktop applications, including Corel WordPerfect, Microsoft Word, DeltaView, Payne Metadata Assistant, and Interwoven WorkSite Maintain and support Legal MacPac, custom Payne macros, CPI Patents and Trademarks, Lotus Notes, PartnerJet, CCH Tax Forms, Lexis-Nexis Matthew Bender, and BestCase Bankruptcy Maintain users in Novell NetWare, including creation and deletion, assigning user groups, and synchronizing NetWare IDs with Active Directory IDs and Interwoven MailSite IDs Assisted in three major rollouts: Office 2000/Windows XP, iManage, and Office 2003/Interwoven MailSite 8/Windows XPSP2 Developing document automation processes using Adobe Acrobat Facilitated document conversion process from WordPerfect
  • TEKsystems
    Information Technology Consultant, Desktop Support
    TEKsystems
    1999 - 2000 (1 year 1 month)
    Provided firmwide first-level phone support for users with software products including: WordPerfect, Microsoft Word, Microsoft Windows, DOCS Open, Westlaw, Lexis-Nexis, Internet Explorer, and firm-specific software
  • I
    Information Technology Consultant, Document Cleanup Specialist
    1998 - 1999 (1 year 1 month)
  • N
    Contractor
    Network Temps Incorporated
    Aug 1997 - Jun 1998 (11 months)
    Various administrative positions, placed at major corporations such as Prudential, HSBC and NYSE Law Department.
  • New York University School of Law
    Student Consultant, Office of Information Technology Services
    New York University School of Law
    Sep 1995 - Apr 1997 (1 year 8 months)
    Monitored three networked computer labs maintaining IBM-PCs and one Apple Macintosh computer Helped student users with WordPerfect, printing, Internet use, and e-mail Assisted professors in choosing computer equipment and software for office and classroom use
  • W
    Student Consultant/Operator, Information Technology Services
    Wesleyan University
    Nov 1991 - May 1995 (3 years 7 months)
    Monitored two networked computer labs maintaining IBM-PCs, VT-100 terminals, and Apple Macintosh computers Corrected common software problems, especially printing problems, network access, Internet use, file restoration and file conversion Dispatched printer output, maintained printers, and ran system backup saves
Education verified_user 0% verified
  • W
    BA English
    Wesleyan University
    1991 - 1995 (4 years 1 month)
  • W
    Bachelor's degree English Language and Literature/Letters
    Wesleyan University