Nazareth Cordero Office Manager

Office Manager

CapDevCR

Mar 2025 - Current (1 year 8 months)

KNGS Human Resources Senior Specialist

KuehneNagel

Feb 2024 - Feb 2025 (1 year 1 month)

• Prepared salary increase letters.
• Created promotion letters for employees.
• Drafted location change letters for internal transfers.
• Managed and monitored promotions, salary bands, and cost center assignments.
• Led process automation initiatives and continuous improvement efforts within HR operations.
• Provided HR administrative and operational support for the North American region.
• Provided cross-training to new employees across different areas.
• Served as part of the Buddy Program to support and guide new hires during onboarding.
• Managed and operated multiple platforms, including Dayforce, UKG Pro, Tableau, PDM, and Tradeshift.

KNGS Human Resources Specialist

KuehneNagel

Sep 2022 - Jan 2024 (1 year 5 months)

• Managed and administered employee benefits programs.
• Oversaw medical and dental insurance policy administration for employees.
• Prepared employment verification letters.
• Created approval letters for medical insurance policies.
• Managed various HR reports, including vacation balances, benefits reports, and exit interview summaries.
• Handled inventory management for HR-related items.
• Coordinated corporate service anniversary programs (10th, 25th, and 40th years).
• Maintained vacation records for 56 different areas across Canada.
• Performed general file and document administration.
• Coordinated and documented exit interviews.
• Prepared salary increase letters.
• Prepared con

Customer Service Agent

SYKES Costa Rica

Oct 2021 - Sep 2022 (1 year)

• Handled customer service calls, providing timely and effective support.
• Managed invoices and payment processing.
• Provided technical assistance for telephone, cable, and internet services.
• Managed corporate and government accounts, ensuring accurate service coordination and support.
• Resolved customer inquiries related to account status, service availability, and billing discrepancies.
• Processed service requests, upgrades, downgrades, and account modifications.
• Escalated complex technical or billing issues to specialized teams when required.
• Performed troubleshooting steps for connectivity, equipment configuration, and service interruptions.
• Assisted customers in navigating online plat

Nazareth Cordero

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Nazareth Cordero

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