Nayra Fawzi

Highly experienced Customer Service Representative with 4+ years of experience in the telecommunications industry, Medicare services, flight bookings, and customer support operations. Proven ability to deliver exceptional customer experiences, handle high-pressure situations, and communicate confidently with clients from diverse cultures and backgrounds. Skilled in problem-solving, conflict resolution, appointment setting, and maintaining professionalism in fast-paced environments.
In addition, highly experienced in transcription services with strong listening, typing, and written communication skills. Proficient in accurately transcribing audio recordings, calls, and documents while maintaining attention to detail, accuracy, confidentiality, and time management. Demonstrated ability to produce clear, well-structured written content and manage large volumes of information efficiently.