Nayeli Itza

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CEO/Co-Founder

Aria Tech Ventures

Oct 2024 - Current (1 year 8 months)

Ariatech Ventures is a leading outsourcing and project management firm with a focus on high-complexity, multi-layered projects. Whether you're expanding into new markets, optimizing operational efficiencies, or managing cross-border teams, we offer solutions designed to drive your business forward.

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Senior Product Manager/Scrum Master/POD

Vocs Al

May 2022 - May 2024 (2 years 1 month)

Vocs Al is a cutting-edge technology company that specializes in developing Al-driven solutions to enhance communication, productivity, and decision-making for businesses. By leveraging the power of artificial intelligence, Vocs Al creates innovative tools that transform how organizations interact with data, automate workflows, and optimize operations. As Senior Product Manager at Vocs Al, I played a pivotal role in defining product strategy, leading Agile teams, and delivering innovative Al-driven solutions. In addition to product management, I served as a Scrum Master, ensuring seamless collaboration and delivery within the POD (Product-Oriented Delivery) team. Key Contributions: • Successful Product Launches: Spearheaded the development

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Senior Customer Success Manager

Ivinex

Mar 2021 - Jun 2023 (2 years 4 months)

Ivinex is a dynamic CRM (Customer Relationship Management) platform that provides customizable solutions designed to help businesses streamline operations, improve customer interactions, and drive growth. As Senior Customer Success Manager at Ivinex, I was instrumental in driving client satisfaction and retention by managing a portfolio of strategic accounts and fostering long-term relationships. My role focused on understanding client needs, delivering tailored solutions, and ensuring the successful implementation and adoption of Ivinex's CRM platform. Key Contributions: • Exceptional Client Retention: Achieved a 90% customer retention rate by proactively addressing client needs, delivering value-driven solutions, and fostering trust. • Up

Claims Director

Justpoint

Nov 2020 - Nov 2024 (4 years 1 month)

Justpoint is a tech-powered law firm dedicated to investigating potentially harmful substances, such as medications and consumer products, that unknowingly impact public health. As the Director of Claims at Justpoint, I led a team of 100 customer service professionals, overseeing claims operations and driving process improvements to enhance efficiency and customer satisfaction. I played a pivotal role in aligning operational practices with strategic business goals through innovation, leadership, and cross-departmental collaboration. Key Contributions: • Optimized Team Performance: Implemented strategic training programs and process improvements, leading to increased productivity and operational efficiency across the claims team. • Fostered

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Senior Project Manager

KeyNode Solutions

Jul 2020 - Current (5 years 11 months)

Keynode Solutions is a Salesforce Consulting Partner that specializes in helping businesses optimize their operations through tailored Salesforce solutions. The company provides comprehensive services, including implementation, customization, integration, and support, to ensure clients maximize the potential of Salesforce technologies. As Senior Project Manager at Keynode Solutions, I demonstrated exceptional leadership by managing complex projects, coordinating cross-functional teams, and ensuring timely delivery of high-quality solutions. My role required balancing technical and business requirements while driving efficiency, communication, and stakeholder satisfaction. Key Contributions: • Improved Communication Between Teams: Acted as a

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Director of Support Services

Astarte Group

Jan 2020 - Apr 2023 (3 years 4 months)

Astarte is a group of seasoned professionals with extensive experience in the field of gestational surrogacy, dedicated to helping people complete their families a truly profound and life-changing mission. As Director of Support Services at Astarte, I led the development and execution of strategies to deliver exceptional support and service experiences for clients. My role encompassed managing support teams, optimizing service delivery processes, and ensuring high customer satisfaction in a fast-paced and dynamic environment. Key Contributions: • Optimized Service Delivery: Designed and implemented workflows that reduced response times by 30%, improving overall customer satisfaction and operational efficiency. • Client-Centric Approach: Dev

GC Support Manager & Salesforce Administrator

Omega Family Global

Jul 2018 - Dec 2019 (1 year 6 months)

Omega Family Global is a leading surrogacy agency dedicated to helping individuals and families achieve their dreams of parenthood through compassionate, ethical, and comprehensive surrogacy services. The organization specializes in connecting intended parents with surrogates and egg donors while providing personalized support throughout the entire journey. As a Support Manager at Omega Family Global, I led the organization's client's support strategy and managed day-to-day activities to ensure seamless customers satisfaction. I played a key role in optimizing workflows, enhancing team performance, and maintaining high client satisfaction in a sensitive and service-driven industry. Key Contributions: • Streamlined Operational Processes: Ide

Medical Coordinator

Prialto

Sep 2017 - Dec 2019 (2 years 4 months)

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Team Captain

Prialto | Amplify People

Jun 2015 - Aug 2017 (2 years 3 months)

Prialto is a virtual assistant services company that provides businesses with highly trained administrative support professionals to enhance productivity and efficiency. By leveraging a global team of virtual assistants, Prialto helps organizations streamline operations, manage workloads, and focus on strategic priorities. As a Team Captain at Prialto, I managed a team of 9 virtual assistants, ensuring the delivery of high-quality administrative support services to clients across various industries. My role involved leading team operations, maintaining client satisfaction, and driving efficiency in task management to meet and exceed client expectations. Key Contributions: • Enhanced Team Performance: Mentored and coached team members, impro

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Productivity Assistant

Belmopan Comprehensive School

Feb 2015 - Jun 2015 (5 months)

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IT Teacher

Belmopan Comprehensive School

Sep 2008 - Jul 2013 (4 years 11 months)

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