N

Nayandeep Sen

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Bengaluru, Karnataka, India

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Résumé

Jobs verified_user 0% verified
  • Multiplier
    Customer Reliability Engineer 2
    Multiplier
    Apr 2025 - Current (1 year 7 months)
    • Ensured SLA compliance by leveraging SQL queries and Postman API for validation, monitoring, and issue resolution.
    • Developed Python scripts to automate Entity transfer which eliminated manual SOP steps across multiple domains.
    • Acted as the primary escalation point for critical payroll and platform-related issues, ensuring timely resolution and stakeholder communication.
    • Used GitHub to review pull requests, compare code changes, and validate bug fixes or data correction scripts before deployment to production environments.
    • Led P1/P2 incident management, reducing Mean Time to Resolution (MTTR) by approximately 30% through efficient troubleshooting and coordination.
    • Worked with SSO, SAML, and OAuth-based au
  • DP World
    Product Support Engineer 2
    DP World
    Dec 2024 - Apr 2025 (5 months)
    As a Product Support Engineer II at DP World, I deliver L2/L3 support for core supply chain and logistics platforms, ensuring high system availability and operational efficiency. I specialize in troubleshooting complex technical issues, working with PostgreSQL databases and Azure services, and collaborating with cross-functional teams to resolve incidents within defined SLAs.
    Key Responsibilities:
    • Provided L2/L3 support for DP World’s supply chain and logistics applications (Cargoes Logistics, Runner, NPM, ABBS), ensuring high availability and performance
    • Diagnosed and resolved complex technical issues in collaboration with development and infrastructure teams.
    • Supported system upgrades, production deployments, and
  • BlueYonder
    Support Engineer
    BlueYonder
    Apr 2022 - Dec 2024 (2 years 9 months)
    Responsible for diagnosing, resolving, and escalating technical issues across hardware, software, and cloud environments. Worked closely with customers and internal teams to identify root causes and provide timely resolutions.
    Key Responsibilities:
    • Worked closely with developers to trace issues across Java-based services, using app logs from Splunk, error patterns, API responses, and database validation to narrow down application defects.
    • Performed SQL queries and data analysis to identify and resolve underlying issues, developing complex SQL queries for data extraction and reporting.
    • Utilized Splunk and AppDynamics for application and server performance monitoring and analysis. Monitored servers and proactively ad
  • BlueYonder
    Associate Support Engineer
    BlueYonder
    Dec 2019 - Dec 2024 (5 years 1 month)
    As an Associate Support Engineer, I provided technical support to customers and internal users, primarily at the initial stages of issue resolution. My role involved diagnosing and troubleshooting common problems while escalating complex issues to the development team when necessary.
    Key Responsibilities:
    • With over two years of experience in application and production support within the retail supply chain domain, I analyzed and provided technical solutions for daily operations and long-term strategic planning, ensuring seamless business continuity for clients.
    • Created and refined Splunk searches/dashboards to monitor recurring failures, transaction errors, and service anomalies across critical support workflows.
    • A
Education verified_user 0% verified
  • V
    Bachelor of Engineering in Computer Science
    VTU
    Jan 2019
  • K
    Senior Secondary (12th), Science
    Kendriya Vidyalaya Panchgram
    Jan 2015
Projects (professional or personal) verified_user 0% verified