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NAUDIA LANE

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Oklahoma, United States

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Résumé


Jobs verified_user 0% verified
  • C
    Patient Communications Specialist
    Corro Health
    Jan 2024 - Current (2 years 5 months)
    Assist patients with billing queries, ensuring clarity and compliance. Maintain precise records, enhancing billing accuracy. Collaborate with teams to minimize billing discrepancies. Foster patient trust through empathetic communication. Support seamless patient experience with effective problem solving.
  • Sagility Health
    Benefits and Eligibility Representative
    Sagility Health
    Jan 2022 - Jan 2024 (2 years 1 month)
    Assist clients with insurance inquiries, enhancing satisfaction and reducing resolution times. Partnered with providers to verify eligibili ty, ensuring accurate benefits processing. Evaluated complex cases to identify discrepancies, improving accuracy in benefits determination. Provided empathetic support, fostering trust and loyalty through attentive service.
  • OU Medical Center
    Patient Access Team Lead
    OU Medical Center
    Jan 2020 - Jan 2022 (2 years 1 month)
    Led patient access team, boosting morale and service delivery. Reduced wait times, significantly raising patient satisfaction. Analyzed data, resolving bottlenecks for operational gains. Created training modules, enhancing staff-patient interactions. Ensured compliance, maintaining precise patient records.
Education verified_user 0% verified
  • Ashworth College
    Associates of Science –
    Ashworth College
    Jun 2025 - Current (1 year)
  • University of Central Oklahoma
    Bachelor of Accounting
    University of Central Oklahoma
    Aug 2019 - Jan 2024 (4 years 6 months)
Projects (professional or personal) verified_user 0% verified
  • Corrohealth
    Mercy Hospital Contract
    Corrohealth
    Jan 2024 - Current (2 years 5 months)
    refer to employment
  • Sagility
    Blue Shield of California
    Sagility
    Jan 2022 - Jan 2024 (2 years 1 month)
    refer to employment