Natia Tegetashvili

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VIP ACCOUNT MANAGER

Chilli Partners

Oct 2024 - Jun 2025 (9 months)

• Managed and nurtured VIP player relationships, delivering personalized support across all account, game, and payment-related needs. • Handled KYC, withdrawals, and high-limit transactions, ensuring fast and discreet service. • Analyzed player behavior to offer tailored rewards, promotions, and retention strategies. • Collaborated with internal teams to deliver a seamless and premium VIP experience. • Maintained detailed CRM records to support personalized communication and service.

FRAUD ANALYST

Pharmbills

Feb 2024 - Oct 2024 (9 months)

• Reviewed payments, withdrawals, and deposits to detect fraudulent activity and prevent financial risks. • Verified customer documents to ensure compliance with security regulations and company policies. • Identified suspicious patterns and collaborated with internal teams to investigate and mitigate fraud cases.

MARKETING SPECIALIST – DIGITAL PAYMENTS & ENGAGEMENT

Tebra

Mar 2023 - Nov 2023 (9 months)

• Developed and executed marketing strategies to promote digital payment adoption and enhance user engagement. • Designed tactical campaigns to drive customer interest in alternative payment solutions and seamless transactions. • Conducted daily research on financial technology trends to optimize marketing efforts and improve client retention.

VIP CLIENT RELATIONS MANAGER

picnic

Oct 2022 - Feb 2023 (5 months)

• Engaged with VIP clients through direct communication channels like Telegram and WhatsApp to provide a personalized and exclusive experience. • Developed customized offers and loyalty programs tailored to client preferences to enhance retention and satisfaction. • Researched competitor strategies and market trends to refine VIP engagement tactics and maintain a competitive edge.

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VIP ACCOUNT MANAGER - HOST

CLIENTSY

Sep 2020 - Oct 2022 (2 years 2 months)

• Managed and nurtured relationships with high-value players across five online casino brands, ensuring a personalized and exclusive gaming experience. • Provided tailored support on VIP account management, bonuses, promotions, and high-limit payment processing to maximize player engagement. -Assisted VIP players with game-related inquiries, account verification, and withdrawal requests, ensuring seamless transactions and top-tier service. -Proactively monitored player activity to identify retention opportunities, offering customized rewards and promotions to enhance loyalty. -Maintained detailed client records in internal CRM tools, ensuring smooth cross-department communication for a premium VIP experience.

Natia Tegetashvili

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