Nathan R. Moffett 25B at Active Army

Network Operations Specialist VoIP

Leidos

Jun 2025 - Current (1 year 3 months)

Administers a large-scale IP communication system, managing the integration and maintenance of Cisco Unified Communications Manager (CUCM), Cisco Unity, and Unified Contact Center Express (CUCCX). Develops and modifies call handling logic by directly editing scripts within the CUCCX editor to create and manage complex automated call menus and routing for the contact center. Configures and manages agent settings, workflows, and desktop layouts using Cisco Finesse to meet operational requirements. Leads troubleshooting and root cause analysis for complex issues within CUCM call routing, CUCCX scripting, and Unity voicemail integration to resolve Tier 3 escalations. Utilizes Remedy and CAIRS to manage the full issue lifecycle for stake

Sr. Network Operations Specialist CCNP, CASP

Leidos

Mar 2024 - Mar 2026 (2 years 1 month)

As a key member of the network team, contributed to pioneering the first migration to a Software-Defined Access (SDA) architecture in the region, establishing a new model for network automation and security. Collaborated with government stakeholders and technical personnel to define operational requirements and develop integrated network solutions across NIPRNet, SIPRNet, and CENTRIXS-J. Managed and configured network infrastructure using TCP/IP, VPN, DHCP, OSPF, BGP, EIGRP, and 802.1x to assist in troubleshooting and new infrastructure rollouts. Managed the integration and configuration of TACLANE inline network encryptors, utilizing GEMOne to ensure the security architecture met all compliance and data protection standards. Monito

Network Operations Specialist Mid CCNA, SEC+

Leidos

Jun 2021 - Mar 2024 (2 years 10 months)

As a key member of the network team, contributed to pioneering the first migration to a Software-Defined Access (SDA) architecture in the region, establishing a new model for network automation and security. Collaborated with government stakeholders and technical personnel to define operational requirements and develop integrated network solutions across NIPRNet, SIPRNet, and CENTRIXS-J. Managed and configured network infrastructure using TCP/IP, VPN, DHCP, OSPF, BGP, EIGRP, and 802.1x to assist in troubleshooting and new infrastructure rollouts. Managed the integration and configuration of TACLANE inline network encryptors, utilizing GEMOne to ensure the security architecture met all compliance and data protection standards. Monito

Network Administrator

ACI Federal

Oct 2016 - May 2021 (4 years 8 months)

As a key member of the network team, contributed to pioneering the first migration to a Software-Defined Access (SDA) architecture in the region, establishing a new model for network automation and security. Collaborated with government stakeholders and technical personnel to define operational requirements and develop integrated network solutions across NIPRNet, SIPRNet, and CENTRIXS-J. Managed and configured network infrastructure using TCP/IP, VPN, DHCP, OSPF, BGP, EIGRP, and 802.1x to assist in troubleshooting and new infrastructure rollouts. Managed the integration and configuration of TACLANE inline network encryptors, utilizing GEMOne to ensure the security architecture met all compliance and data protection standards. Monito

t

Network Administrator

th Expeditionary Signal Battalion

Jan 2014 - Nov 2014 (11 months)

Managed a Network Operations Center (NOC) in Afghanistan, overseeing the resolution of over 800 trouble tickets while maintaining 99.9% network uptime Maintained, installed and configured a network of over 300 switches, 80 TacLanes, 800 VOIP(voice over ip phones) with over 800 hosts. Experience with networks on multiple enclaves of security classifications.

t

CPN Team Chief

th Expeditionary Signal Battalion

Jul 2011 - Aug 2016 (5 years 2 months)

Led a technical team in the rapid deployment, integration, and maintenance of secure communication network systems (NIPR/SIPR) via satellite transportable terminals. Served as the subject matter expert for system validation and certification events, ensuring all system components and configurations met 100% of mission requirements. Mentored and developed junior team members on advanced technical skills and leadership, enhancing overall team capability and ensuring mission success in dynamic environments.

W

Helpdesk Technician

Wiesbaden Network Enterprise Center

Jun 2009 - Jun 2011 (2 years 1 month)

Directed help desk operations in a deployed environment (Afghanistan), providing Tier 2/3 support to hundreds of customers with a focus on rapid, effective solutions. As part of a regional help desk in Germany, provided remote support to thousands of users and contributed to a tiger team effort that resolved over 2000 tickets through direct, hands-on intervention.

A

25B

Active Army

Nathan R. Moffett

About

Detail

Timeline

Résumé