Motivated professional with a strong background in project management, client assistance, case management, community outreach, administrative support, microsoft suite, and social media. Proven team leader with a commitment to effective communication, customer service, and relationship building.
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Domestic Violence Advocate - Homelessness Prevention Housing Systems
Community Solutions
Sep 2024 - Current(2 years 2 months)
• Managed a caseload of 10 clients in homelessness prevention, providing temporary financial assistance and casework. • Conducted an internal audit of 250 files; developed a new filing system, and implemented procedures. • Provided administrative support, including managing calendars and coordinating meetings with leadership and clients. • Completed a 40-hour domestic violence training course.
Health Caseworker - Intensive Case Management
International Rescue Committee
Oct 2023 - Jun 2024(9 months)
• Supported 15 clients in navigating healthcare and social service systems and provided crisis response. • Conducted community outreach and built a network of service providers. • Maintained thorough documentation and case notes and organized health navigation orientation classes.
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ProgramAssistant
Jun 2023 - Sep 2023(4 months)
• Created social media posts, presentations, graphics, and organizational materials. • Supported various departments, ensuring smooth daily operations and project completion.
Administrative Support Colleague
Bloomingdales
Sep 2022 - Jan 2023(5 months)
• Screened 20 candidates daily, coordinated interview processes, and facilitated onboarding and training for 40 new hires. • Acted as an HR liaison to support cross-departmental communication. • Provided administrative support and developed a self made onboarding training manual.
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Summer ProgramManager
Rising Sun Center For Opportunity
May 2022 - Aug 2022(4 months)
• Managed a team of 10, providing professional development coaching and conducting training sessions. • Organized outreach events and phone banking, managing a 10,000+ unit inventory and exceeding program goals. • Led the top-performing site, coordinating 9+ daily appointments across teams..
Lead - Sales Associate
Nordstrom
Oct 2021 - Mar 2023(1 year 6 months)
• Provided exceptional customer service, demonstrated product expertise, and built client relationships. • Oversaw cash transactions, merchandising, stock management, and web fulfillment. • Created social media content to enhance store engagement.