N
Nathalie Guerrero
About
Detail
Supervisora
Heredia Province, Costa Rica
Contact Nathalie regarding:
Flexible work
Starting at
USD300/hour
Résumé
Jobs
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- UWedding PlannerUniversidad delMay 2021 - Aug 2022 (1 year 4 months)
- BTeam LeaderBill GoslingJan 2021 - Current (5 years 6 months)Led a team of 15 agents in Back Office Operations, Customer Service, and Collections, ensuring consistent achievement of KPIs and productivity goals. Trained and mentored new team members, resulting in a 99% improvement in quality assurance metrics. Identified operational issues and provided effective solutions to maintain seamless operations. Collaborated with senior leadership to align team goals, while also leveraging customer service skills to enhance team performance and client satisfaction.
- WManagerWE FURNITURE DESIGNJan 2019 - Jan 2021 (2 years 1 month)Project logistics Supplier coordination and purchasing Production log and schedule for each project Sales department management Coordination with staff and workshop Billing
Education
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- BBusiness administrationJan 2025 - Current (1 year 6 months)
- LAutoCad DesignLiceo Rodrigo FacioJan 1999 - Jan 2004 (5 years 1 month)