Nathalie Gonzalez

Nathalie Gonzalez

About

Detail

Bogota D.C., Colombia
Contact Nathalie regarding: 
work
Full-time jobs
Starting at USD1.45k/month
Flexible work
Starting at USD13/hour
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Finding candidates
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Finding mentors
Finding co-founders
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Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Tca staffing sas,
    Accounts Receivable & Accounts Payable Specialist public Remote experience
    Tca staffing sas,
    Nov 2025 - May 2026 (7 months)
    ● Process accounts receivable and accounts payable transactions.
    ● Generate and validate invoices based on approved contracts and rate quotes.
    ● Review service documentation before billing.
    ● Perform account reconciliations and payment tracking.
    ● Conduct collections and follow up on overdue accounts.
    ● Resolve billing discrepancies and payment issues.
    ● Process refunds and financial adjustments.
    ● Maintain accurate financial records and documentation.
    ● Ensure compliance with billing policies and company procedures.
    ● Assist with month-end closing activities.
    ● Communicate with customers regarding invoices and payment status.
    ● Provide executive and administrative support to leadership
  • D
    Community Manager & Social Media Operations Specialist
    DVRD Productions
    Jun 2025 - Current (1 year 6 months)
    ● Managed social media operations for multiple client accounts.
    ● Created and maintained monthly content calendars.
    ● Wrote captions and engaging social media copy.
    ● Scheduled content across multiple platforms.
    ● Coordinated content approvals with clients.
    ● Organized creative requests for the design team.
    ● Created AI-assisted marketing content.
    ● Monitored community engagement and responded to messages.
    ● Prepared KPI reports and performance summaries.
    ● Researched trends and competitor activity.
  • Lean Solutions Group
    Billing Specialist - Logistic Coordinator-administra suport
    Lean Solutions Group
    Apr 2022 - Nov 2025 (3 years 8 months)
    ● Generate and process high-volume invoices.
    ● Verify customer documentation and billing accuracy.
    ● Approve invoices according to contractual agreements.
    ● Process refunds and chargebacks.
    ● Reconcile customer accounts and outstanding balances.
    ● Coordinate with logistics teams regarding shipment billing.
    ● Resolve billing disputes and customer inquiries.
    ● Develop billing procedures and documentation.
    ● Train new team members on billing workflows.
    ● Maintain compliance with financial policies.
    ● Produce billing reports and operational metrics.
  • T
    Technical Support Advisor
    Teleperformance S.A.
    Apr 2021 - Apr 2022 (1 year 1 month)
    • Provided technical troubleshooting for devices and applications, ensuring efficient resolution of customer issues.
    • Engaged with customers to assist and resolve queries, demonstrating effective and empathetic call processing skills.
    • Handled and protected sensitive data and confidential customer information, utilizing various internal systems and databases to access and manage this information effectively.
    • Managed refunds in accordance with company policies, ensuring customer satisfaction and adherence to guidelines.
    • Oversaw calendar management for the allocation of technical support appointments, which involved planning and organizing technician schedules to guarantee timely service delivery.
  • E
    Administrative management
    Ecopetrol S.A.
    Jan 2020 - Jan 2021 (1 year 1 month)
    • Designed and implemented new operational processes, focusing on identifying inefficiencies and providing effective solutions, which aligns with troubleshooting methodologies.
    • Interacted with customers and resolved queries, demonstrating strong capabilities in call processing and email support through effective communication and customer service orientation.
    • Managed information in CRM and databases, emphasizing the importance of confidentiality when handling sensitive company data and internal communications, as well as protecting confidential customer and debtor information from previous roles.
    • Planned and coordinated meetings and trips, including participation in discussions related to legal issues within the o
  • MPS Mayorista de Colombia S.A.
    Administrative Assistant
    MPS Mayorista de Colombia S.A.
    Aug 2017 - Jan 2018 (6 months)
    • Supported daily administrative tasks, ensuring efficient operations and effective communication.
    • Entered and updated information in databases, maintaining accurate records for organizational needs.
    • Interacted with customers and resolved queries, demonstrating strong problem-solving skills and a commitment to customer service. This role involved identifying and addressing issues that arose in administrative processes or customer inquiries, reflecting a troubleshooting mindset.
    • Executed operational tasks such as the creation of purchase orders, while also managing incoming communications, including phone calls, to enhance customer interactions.
    • Coordinated scheduling and calendar management, which in
Education verified_user 0% verified
  • National Learning Service
    Technician Software Development
    National Learning Service
    Jan 2023 - Jan 2024 (1 year 1 month)
  • U
    Graduate degree in Business Administration
    University institution Politécnico Grancolombiano
    Jan 2021 - Jan 2023 (2 years 1 month)
  • N
    Technologist
    National Learning Service - SENA
    Jan 2019 - Jan 2021 (2 years 1 month)
  • N
    Technician in Administrative assistance
    National Learning Service – SENA
    Aug 2016 - Dec 2018 (2 years 5 months)