Nathalia Gabriela Alves Vieira

Client Success Specialist

Kore

Mar 2024 - Jan 2025 (11 months)

-Utilize data collection and analysis to enhance client experiences, enabling business growth. -Conduct client onboarding and training sessions to ensure seamless integration. -Implement tailored client service strategies in collaboration with Sales, Marketing, and Support teams.

Premium Cabin Stewardess/ Hospitality Training

Emirates

Nov 2021 - Aug 2023 (1 year 10 months)

H

Marketing Real Estate Specialist

Home Zone Real Estate

Aug 2020 - Nov 2021 (1 year 4 months)

-Marketing for sale and rent of units to connect suitable properties and clients. Support and guidance through buying processes. -Seeking knowledge of multiple sites and developing rapport to a better understand of the costumers needs. Working in partnership with colleagues to effectively set deals.

Premium Cabin Stewardess

Emirates

Mar 2019 - Jul 2020 (1 year 5 months)

-Responsible for the safety emergencies and security practices in line with corporate and civil aviation rules; -Capacity of leading multicultural teams, products and service delivery, on time performances, effective management of all resources, supporting colleagues and dealing with complex situations to guarantee customer satisfaction.

Cabin Stewardess

Emirates

Jul 2015 - Mar 2019 (3 years 9 months)

F

Bilingual Executive Coordinator

Froude Hofmann Ltd

Jul 2013 - Jul 2015 (2 years 1 month)

-Handle problems, complaints and complex situations ; -Advisory in import and export process(USA/Germany/Brazil); -Support and upgrade of projects; -Internal Purchasing; -Relationship builder B2B and B2C; -After sales follow up; -Translation of documents and invoices.

A

Sales and Marketing Executive

Artes Filmes

Feb 2013 - Jul 2013 (6 months)

-Modeling commercial proposals, supporting sales, responsible to guarantee proposals customized, sustainable margins to the company, and customer satisfaction; -Product consultant B2C support in "ideas translation" for efficient communication between customer and creation team; -Planning and researching for branding, video advertising, designs and presentations; -Market research and communication. Knowledge management of editing designs and presentations; -Copywritting in partnership with creation teammate.

Exchange Student

Experimento Intercambio Cultural

Jan 2012 - Dec 2012 (1 year)

-Exchange program for development of English as second language. -Worked as nanny and customer service.

Analyst

Itaú Unibanco

Dec 2009 - Jan 2012 (2 years 2 months)

-In charge of a group, strategy on targets, working upon performance, in order to achieve goals; -Costumer care and sales of products / financial advise according to the client's and company profile, ensuring quality of the service provided and maximizing the success of the operations; -Expertise in fundraising, customer management, offering solutions and financial advise.

Assistant Manager

Itaú Unibanco

Jan 2009 - Dec 2009 (1 year)

Attendant

Itaú Unibanco

Dec 2007 - Jan 2009 (1 year 2 months)

G

Sales Technician

Good Block Computadores

Jul 2005 - Jul 2007 (2 years 1 month)

-Negotiation, trading and purchase orders (MicroSiga/SAP); -Control and List of stock material; -After sales follow up; -Computers maintenance and sales.

Nathalia Gabriela Alves Vieira

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