Natasha Taveras

X

Customer Service Rep.

XAP,

Oct 2021 - Current (5 years 1 month)

Responded to customer needs via email and live chat, ensuring timely and effective resolutions.

F

Freelance Graphic Designer Self-Employed

Oct 2020 - Current (6 years 1 month)

- Designed marketing materials, including brochures, social media graphics, and website elements, while managing multiple projects simultaneously to ensure high-quality work and timely delivery.
- Engaged with clients to understand their needs and provide updates on project progress, utilizing project management tools to track tasks and deadlines.
- Employed document management skills to maintain customer contact information, services requested, and project specifications in a spreadsheet, which facilitated efficient organization and reference throughout the design process.
- Conducted data entry and verification to ensure accuracy in project details, contributing to a streamlined workflow and enhanced client satisfaction.

D

Representative

DELUXE CORP. Bilingual Call Center

Sep 2018 - Dec 2020 (2 years 4 months)

• Maintained accurate customer account data through manual and digital updates. • Evaluated customer information, developed solutions, and ensured high-quality service. • Responded to customer requests for products, services, and information. • Managed the replacement of damaged or missing products. • Directed incoming calls to the appropriate personnel and departments. • Kept up-to-date with product and service changes.

Conference Services Representative

Aramark

Jul 2017 - Sep 2018 (1 year 3 months)

• Assisted with booking conference rooms and special event locations. • Verified data integrity and responded to employee requests via phone and email. • Supported catering staff with workflow and documentation. • Entered payment and account information into Catertrax. • Worked with event planners to book special event locations.

Front Desk Agent

EMBASSY SUITES

Jul 2015 - Jul 2017 (2 years 1 month)

• Oversaw the front desk • Took reservations and provided confirmations. • Maintained a positive demeanor with all guests. • Communicated guest room issues to housekeeping services and maintenance personnel for prompt resolution.

Member Concierge

The Gents Place

Apr 2014 - Jul 2015 (1 year 4 months)

• Greeted and checked in customers, ensuring a welcoming atmosphere.
• Processed check-ins and check-outs efficiently, maintaining a smooth flow of operations.
• Took and prepared drink orders, enhancing the customer experience.
• Sold membership packages and men's grooming products, contributing to revenue growth.
• Maintained cleanliness of front desk, bathroom, and clubhouse, ensuring a pleasant environment for all guests.
• Utilized document management skills by inputting customer contact information into a CRM platform daily, facilitating appointment scheduling.
• Conducted data entry and verification by confirming customer information with their ID and the services they were receiving t

Part Time Sales Associate

T-Mobile

Oct 2013 - Jul 2014 (10 months)

• Assisted customers in selecting phones that met their needs.
• Sold phones and T-Mobile plans.
• Provided excellent customer service.
• Utilized document management skills to maintain accurate records of contracts and agreements, ensuring customers received copies for their reference.
• Conducted data verification by cross-referencing customer information in our CRM platform with their ID, enhancing the accuracy of transactions.
• Employed Microsoft 365 tools to organize and store documentation securely until the end of the shift, facilitating a smooth handover to upper management.

About

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Résumé

Natasha Taveras

About

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Behavioral traits