Natasha Pereira

Client Liaison Manager

HurixDigital

Jan 2017 - Dec 2024 (8 years)

As a Client Liaison Manager, I was responsible for fostering strong relationships with clients, ensuring their needs were met, and facilitating effective communication between clients and internal teams. I coordinated project timelines and deliverables, ensuring that client expectations were consistently exceeded. Additionally, I prepared and presented budget reports, sales reports, and key performance indicators (KPIs) for the CEO, COO, and President, which enhanced strategic decision-making and demonstrated the value of our services to clients. This financial planning aspect, while not the core of my role, played a crucial part in aligning client objectives with our business goals.

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Office Manager

ALOMAX LIMITED

Nov 2012 - Oct 2016 (4 years)

- Interacted with the complete team, which included the sales team, the HR team, and the finance team, ensuring seamless communication and collaboration across departments. - Managed a team of 8 members in the administration, fostering a productive work environment and supporting team development. - Oversaw the stationery details of the office requirements and of the newcomers, ensuring that all staff had the necessary supplies to perform their duties effectively. - Maintained files of daily reports for commute and travel arrangements, ensuring accurate record-keeping and accessibility of information. - Maintained calendars of the higher management, coordinating schedules to optimize time management and meeting efficiency. - Prepa

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Assistant Manager

St Anthonys Travel Agency

Sep 2008 - Aug 2012 (4 years)

Interacted with clients and the operation team to ensure all assignments were delivered within the stipulated time frame. Supervised and mentored a team of 4 members on techniques to improve sales margins. Assisted seniors in strategizing and planning methods to increase sales volumes. Responsible for organizing client meetings and directly interacting with clients. Scheduled and maintained records for the associates. Maintained a daily status report on tickets received/ dispatched and pending Visa cases. Informed customers about special discounts and packages being offered. Collated information, forms, and required documents. Reserved tickets directly or by phone for customers. Coordinated with passport officials for verification of requir

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Sr. Analyst

Capita Offshore Services

Nov 2006 - Oct 2008 (2 years)

Key Deliverables:  Resolved customer issues in regards to remote services such as Blackberry, Active Cards, Microsoft Outlook.  Assisted in providing access to the wireless network for the company – (ITS).  Responsible for providing complete information with regards to remote services and log cases.  Maintained a check on the server and provided engineers with required data.  Trained & mentored new/junior employees and trainees on the latest updates and the Process Management.  Responsible for swiftly resolving escalations and issues related to product and services provided.  Assisted seniors in formulating performance data for the team and related MIS reports, while also utilizing executive assistance skills to create

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Sr. Customer Service Associate Worked for

SITEL INDIA LIMITED

Aug 2004 - Nov 2006 (2 years 4 months)

• Provided exceptional customer service to UK-based Corporate & Daily clientele for Train line, achieving First Contact Resolution consistently. • Exceeded expectations in AHT, Productivity, and Attendance while maintaining high Quality standards. • Managed performance data, formulated reports, and conducted quizzes to enhance team knowledge and performance. Additionally, utilized financial planning skills to create Daily & Weekly Sales Reports for the Team Leader and the MD Operations & Client, ensuring that performance metrics were clearly communicated. Set up calendar invites for team meetings and training sessions, facilitating better organization and attendance. Managed business emails to Department Heads in the UK and Team Leaders

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Personal Assistant

St Lukes Medical

Apr 2003 - Jun 2003 (3 months)

Worked for 3 Months; Documentation, Typing, Organizing & scheduling meetings. Associating with Doctors with regards to Guilt meetings and the preparation of the Agenda for the Meeting and planning it out. Edited ' The St. Luke's Medical Guilt Directorial ' for the Mumbai Catholic Doctors Helped in the presentation of Aids Awareness(Causes, Effects & Immune) Helped in the Causing Factors and the 'Helping the hand that needs the most' Orientation Program.

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