Natasha Parker
About
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Irving, Texas, United States
Résumé
Jobs
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- OPatient Engagement Coordinator public Remote experienceOutcomesMay 2026 - Current (5 months)
Certified Pharmacy TechnicianHiregyDec 2025 - Mar 2026 (4 months)As a Certified Pharmacy Technician, I was responsible for answering chat and email requests from members, ensuring that all issues were resolved efficiently and effectively. I provided exceptional customer service while assisting members with their pharmacy benefit concerns, including requesting refills and initiating and following up on prior authorizations. My role required a deep understanding of healthcare pharmacy operations, which I leveraged to address any pharmacy-related inquiries. Additionally, my experience in pharmacy management, although not directly relevant, enhanced my ability to navigate complex pharmacy processes and improve member satisfaction through proactive communication and support.- PromoterRenuityAug 2025 - Dec 2025 (5 months)Schedule professional remodeling quotes
- Collections SpecialistSallie MaeSep 2022 - May 2025 (2 years 9 months)Collecting payments for past due loans and assisting customers with finding supportive resources
- Service AssistantSedgwickMay 2022 - Jul 2022 (3 months)Handling recall registration and customer service
- Certified Pharmacy TechnicianPrime TherapeuticsSep 2021 - Mar 2022 (7 months)Reviewed and processed prior authorizations and prescription data with a strong focus on accuracy and turnaround time - Supported PBM workflows requiring high attention to detail and regulatory adherence
- WCertified Pharmacy TechnicianWALMART PHARMACYFeb 2021 - Oct 2021 (9 months)Delivered high-volume prescription processing, insurance billing, and patient counseling support - Maintained productivity and accuracy in a fast-paced retail environment
- Medication Adherence TechnicianAerotekApr 2020 - Sep 2020 (6 months)As a Medication Adherence Technician, I was responsible for contacting selected healthcare members to discuss and maintain medication adherence, ensuring that patients received the support they needed for their treatment plans. I coordinated transportation to doctor's offices, facilitating access to care for patients. Additionally, I utilized my customer service skills to engage with members effectively, addressing their concerns and providing tailored solutions. My experience in healthcare pharmacy operations allowed me to identify gaps in medication treatment, where I proactively contacted members to uncover issues and assist them in resolving any barriers to adherence. This comprehensive approach not only improved patient outcomes but al
- Travel ConsultantSykesNov 2019 - May 2020 (7 months)Providing customer service to customers for all of their cruise travel needs
- UEnumeratorUNITED STATES CENSUS BUREAUAug 2019Collect residential information for 2020 Census
- Customer Support RepresentativeAmazonOct 2018 - Aug 2019 (11 months)Handling any customer concerns via phone, email or chat. Assisting drivers with deliveries
- ShopperInstacartSep 2017 - Sep 2025 (8 years 1 month)Accept grocery orders. Shop and deliver groceries to customers.
- Certified Pharmacy TechnicianUniversity of Mississippi Medical CenterSep 2014 - Oct 2018 (4 years 2 months)Responsibilities Entering prescriptions, checking for errors, billing insurance, customer service (patient care), handling multiple inbound and outbound calls, Filling prescriptions, ordering inventory Accomplishments I have helped several people going through tough times in their lives whether it be financially or spiritually.
- Senior Certified Pharmacy TechnicianWalgreensMay 2006 - Sep 2014 (8 years 5 months)Keep inventory updated and checked in, receiving, entering and filling prescriptions, customer service in and outside of the pharmacy, handles chargebacks, train new employees with tasks in AS400, handling and resolving insurance issues.
Education
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