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Natasha Classen
About
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Gauteng, South Africa
Résumé
Jobs
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- GOperations ManagerGlass GroupMay 2012 - Current (14 years 2 months)Started as a Customer Service Agent and was promoted manager in 2016. Automotive insurance glass claims specialist. Monitored staff performance and developed improvement plans. Directed staff recruitment and training, building a highly skilled and motivated operations team. Recruited and hired staff for organizational vacancies and enforced consistent policies across workforce. Oversaw quality control processes, maintaining high standards for all products and services. Reviewed and revised operational policies, aligning procedures with best practiced and regulatory requirements. Led operations teams in daily tasks, optimizing workflow and increasing efficiency by 20%. Facilitated continuous improvement initiatives, encouraging innovation an
- GCustomer Service AgentGrandmark InternationalJan 2010Closing leads on glass sales. Booking installations. Submitting orders for picking.
- GClaims Customer Sales AgentGlasfit Kempton parkJan 2009 - Jan 2010 (1 year 1 month)Registering insurance claims and cash jobs. Counter sales (automotive glass). Booking and scheduling jobs. Basic office admin.
- PBranch AdministratorPg glass BenoniJan 2009All office administration (maintaining filling system and records, switchboard duties). Capturing invoices and purchase orders. Stock control. Bookings and ordering of stock. Monitoring csc excess account and assisting with outstanding collections. Loading of Bordeaux payments and supplier invoices for payments. Handling reception duties (incoming calls, switchboard, Walkin clients). Meeting arrangements. Office stationery management. Groceries stock list.
- GCustomer service consultant traineeGlass GroupJan 2008
Education
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- DSenior Certificate/MatricDalpark Learning AcademyJan 2007