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Natalie Garcia

About

Detail

San Salvador Department, El Salvador

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Concentrix
    Customer Service Representative
    Concentrix
    Oct 2024 - Apr 2025 (7 months)
    At Concentrix, in my role as a Customer Service Representative, my main responsibility was to support customers using the Cash App application. I implemented a concept called 'self-service,' where instead of completing tasks for the customers, I provided them with step-by-step instructions on how to navigate the application. This approach empowered customers to complete their tasks independently while exploring all the features the app offers.
  • TELUS Digital
    CUSTOMER SERVICE REPRESENTATIVE
    TELUS Digital
    Jun 2022 - Oct 2024 (2 years 5 months)
    I provided services for the BMO Bank of Montreal account (a Canadian account). My role was to assist customers with their payments over the phone and help them schedule appointments to visit the bank for their errands. Additionally, I offered new products, such as loans, overdraft protections, and credit cards, to customers who met the necessary requirements.
Education verified_user 0% verified
  • U
    CENIUES specialized course in English
    Univeridad de El salvador
    Jan 2018 - Dec 2019 (2 years)
  • C
    High School Diploma
    COMPLEJO EDIUCATIVO JORGE LARDE
    Jan 2018 - Dec 2019 (2 years)