Natalie Chan Marketing Specialist | Brand Development, Growth & Performance |

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Marketing Specialist

Green Bee 3,

Jan 2023 - Current (3 years 6 months)

Spearheaded all marketing efforts while closely collaborating with the sales team, creating impactful marketing materials and overseeing marketing administration tasks to boost company brand awareness. • Designed and produced marketing collateral utilized by the sales team, resulting in a 20% increase in Monthly Recurring Revenue (MRR) over the year, with customer acquisition costs averaging $10 per month. • Analyzed market trends to develop and implement a robust social media strategy, consistently posting engaging content that increased followers on various platforms, including a 583% rise in LinkedIn followers within 10 months. • Developed and executed content strategies that significantly boosted lead generation and strengthened bran

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Key Holder Manager

Hollister & Co,

Jan 2021 - Jan 2023 (2 years 1 month)

Spearheaded customer retrieval initiatives through the implementation of the GIFT (Greet, Identify needs, Follow up, Thanks) approach, significantly enhancing customer engagement and retention. • Developed tailored business plans in collaboration with sales staff to optimize sales cycles, driving a measurable increase in productivity and revenue. • Conducted weekly audits and monthly strategic meetings with the management team, leveraging insights to maximize sales numbers and revenue generation. • Innovated and executed daily store promotion tactics that strategically boosted sales revenue and enhanced brand visibility. • Conceptualized and executed customer-centric store marketing strategies, collaborating seamlessly with the merchand

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F&B Coordinator

Delta Hotels by Marriott,

Jan 2019 - Jan 2020 (1 year 1 month)

Gained an in-depth understanding of diverse restaurant and banquet operations. Delivered outstanding customer experiences across all areas, including F&B service outlets, restaurants, café, and banquets. Accomplished a 100% Guest Satisfaction Survey with the banquet team during the peak holiday season.

Crew Member

MCDONALDS

Jan 2018 - Jan 2019 (1 year 1 month)

Efficiently handled 200+ cash transactions daily on the POS cash register. Successfully delivered exceptional client experiences in a fast paced retail service environment.

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Event and Exhibition Assistant

Manpower Services (HK) Limited,

Jan 2017 - Dec 2017 (1 year)

Commended for leading events, sponsors, and guest speakers for Microsoft annual conference in Hong Kong. Promptly resolved customer concerns with a calm and friendly demeanor.

Natalie Chan

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