Natalie Borge Guerrero

Natalie Borge Guerrero

About

Detail

Studying Applied Business Management at BYU-Idaho | Excel Data Analyst | Mentor | Bookkeeping | QuickBooks
Santo Domingo, Distrito Nacional, Dominican Republic
Contact Natalie regarding: 
work
Full-time jobs
Starting at USD700/month
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Internships
Starting at USD700/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • ZConnect Global Outsourcing
    Bookkeeper
    ZConnect Global Outsourcing
    Dec 2024 - Mar 2025 (4 months)
  • Bloom
    Mentor
    Bloom
    Jul 2023 - Current (3 years 2 months)
    ● Facilitate weekly mentorship sessions, helping increase the student’ s engagement and retention. ● Develop personalized learning plans, leading to improvement in academic performance. ● Analyze students feedback to refine mentoring techniques, achieving a 95% satisfaction rate among participants. ● Implement strategies for conflict resolution, significantly reducing issues among students. ● Collaborate with faculty to align mentoring objectives with academic goals, fostering a supportive learning environment.
  • C
    Call Center Representative
    Contact Centers Dominicana
    Jan 2020 - Current (6 years 8 months)
    • Surpassed monthly customer satisfaction goals by proactively addressing customer needs, resolving issues with a positive attitude, and providing personalized solutions, resulting in a 20% increase in overall customer satisfaction ratings. • Revitalized customer service workflows by implementing efficient problem-solving protocols and introducing a comprehensive knowledge base, reducing average handling time by 15% and enhancing the overall customer service experience. • Received multiple commendations for clear and effective communication with customers, resulting in a 25% decrease in escalated cases and a notable improvement in customer issue resolution time.
Education verified_user 0% verified
  • Brigham Young University Idaho
    Applied Business Management, Business Administration and Management, General
    Brigham Young University Idaho
    Jan 2024 - Jul 2025 (1 year 7 months)