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Natalia Trujillo

About

Detail

Departamento de Boyacá, Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • NUVO cx
    Sales & Customer Experience Associate
    NUVO cx
    Jan 2025 - Current (1 year 6 months)
    Managed customer inquiries, objections, and post-sale support through phone and digital channels. Maintained accurate documentation of interactions and sales activities in CRM systems. Applied customer retention and upselling strategies while ensuring a positive customer experience.
  • Summit Health
    Healthcare Assistant
    Summit Health
    Jan 2024 - Jan 2025 (1 year 1 month)
    Provided remote administrative and customer support to U.S.-based patients. Managed appointment scheduling, patient intake, and follow-ups with high accuracy. Ensured strict compliance with HIPAA and data privacy regulations. Educated patients on procedures while maintaining a calm and empathetic approach.
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Jan 2023 - Jan 2024 (1 year 1 month)
    Trained and mentored 5 new agents on CRM tools and service protocols. Resolved 90% of cases on first contact, reducing escalations. Maintained a 95% Customer Satisfaction Score (CSAT) for six consecutive months. Awarded "Best Agent of the Month" three times.
Education verified_user 0% verified
  • M
    Software Engineering
    Manuela Beltran University
    Jan 2024 - Current (2 years 6 months)
  • X
    Network Management
    Xaverian Pontifical University
    Jan 2018 - Current (8 years 6 months)