Natalia Suárez Suárez Customer Support Specialist

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V

Vinali Group

Jan 2024 - Jun 2024 (6 months)
Logistics Coordinator

Lean Solutions Group

Jan 2022 - Nov 2023 (1 year 11 months)

Responsibilities: • Create orders with its origin, terminal, courier, flights, and special instructions. • Get quotes and book flights based on customer requests. • Drafting customer emails and following up on requests. • Create efective and eficient routes for drivers. •Get a process bills, confirm everything is accurate an information matches in all systems
Customer Care Representative

Concentrix

Jan 2021 - Dec 2022 (2 years)

Responsibilities: • Manage large amounts of incoming phone call. • Provide accurate, valid and complete information to health care professionals on patient's insurance policies and its coverage on procedures. • Provide accurate, valid and complete information about claims and make documentation research. Achievements : • I was complimented by my supervisors and manager and received in 4 diferent opportunities the Employee of the month award by meeting and exceeding work targets. •Provide estimate, billing, OOP, coinsursnce information.
C

Callzilla

Apr 2019 - Aug 2020 (1 year 5 months)
Customer Service Advisor

Sitel Group

Apr 2018 - Apr 2019 (1 year 1 month)

Responsibilities: • Provide customer support and tech support for home appliances. • Provide guidance on home warranties and scheduling urgent appointments with technicians.
Customer Service Advisor – Retention Department

Callzilla

Apr 2018 - Apr 2019 (1 year 1 month)

Responsibilities: • Manage large amounts of incoming phone calls about make up products and club cancellations. • Handled customer complaints and provide appropriate solutions based on the customer needs. • Provide comprehensive guidance and technical advises on product usage.

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Natalia Suárez Suárez

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