Natalia S. Calabrese IT & Engineering management | Team leadership | Full Stack

Senior IT Engineering Manager

Velozient

Oct 2022 - May 2024 (1 year 8 months)

Principal functions of this project: • Work with engineering to designate directly responsible individuals for each technical system and maintain effective lines of communication. • Maintain a scale-appropriate security posture and evaluate COTS vs. in-house solutions. • Maintain and review a disaster recovery plan on a regular cadence. • Hold regular meetings with clients and members of technology teams (BI Analysts, Software Engineers, Solution Architects, etc.). • Own risk management strategies for information security, compliance, backups of business-critical information, and business continuity. • Provide status reports across all projects to multiple stakeholders. • Collaborate with teams to understand their graph database requireme

IT Manager | Team Leader | Software and Data.

freelance

Dec 2017 - Current (8 years 5 months)

• Management of planning, resources, implementation, and monitoring of the milestones of each phase, oriented to high-quality deliverables • Ensuring effective front-end and back-end functionality of applications. •Design end-to-end data architectures that cater to the organization's data processing, storage, and analysis needs. • Document and maintain data architecture diagrams, documentation, and guidelines. • Develop strategies for scaling data infrastructure to accommodate new use cases for future growth. • Optimize data processing pipelines for speed, reliability, and efficiency, addressing bottlenecks and performance issues. • Establish data governance practices, ensuring data quality, consistency, and compliance with relevant regula

IT Service Delivery Manager | Software and Data Team Leader

Amdocs

Oct 2017 - Dec 2017 (3 months)

• Responsible for the entire Software Engineering and Data Management Cycle and its phases: • Work closely with fellow team members in the United States and India to provide excellent product and customer support to Enterprise customers. • Represent and lead product /application /modules/ team discussions and build relationships with internal customers/ stakeholders. • Led and mentored teams of software and data engineers, fostering a culture of innovation, collaboration, and continuous improvement (> 100 team members). • Ensuring effective front-end and back-end functionality of applications. • Hands-on technical and functional input to design, maintain, build, integrate, and test complex software components according to functional and te

IT Service Delivery Engineer | Team leader.

American Express

Oct 2016 - Mar 2017 (6 months)

• Oversee the delivery of services at a user level from the Technology Concierge and Helpdesk Partners with the American Express technologies team to deliver new services/ upgrade existing infrastructure. • Support Network outages, serving as a liaison between the Enterprise Network team, the vendor partners, and the Business. • Learn the Product/s both technically and functionally, and develop domain knowledge. • Assistance in research and resolution of problems, from the Information Technology end-user perspective. • Consulting and Co-ordinating with professional services, product development, and product management teams who may be involved in specific issues reported by customers. • Development and implementation of preventive and corr

Senior Technical Support | Engineering Technician.

Techint Engineer & Construction

May 2013 - Apr 2014 (1 year)

• Technical assistance with engineering system tools and applications, in response to customer needs, (via chat, email, or telephone), providing solutions under the highest quality standards. • Daily tasks performed to provide access and grant permissions to various system applications (for example, SAP). • Verification of network and access to it through VPN check, among other analyses and case tests. • Detection of system failures to solve problems, tests, and verification through investigation, diagnosis, and analysis to provide an accurate solution for each inconvenience. • Assist with product testing and validation. • Analyze and provide input for the requirements and impact assessment for new features or bug fixes. • Make high-level

IT Engineering Technician - Tier II

Occidental Petroleum Corporation

Jul 2010 - Mar 2013 (2 years 9 months)

• Technical assistance with system tools and applications, in response to customer needs, (via chat, email, or telephone), providing solutions under the highest quality standards. • Daily tasks performed with tools such as Active Directory to provide access codes to the network and AD Manager to assign permissions and access to various system applications (for example, Oracle). • Detection of system failures to solve problems, tests, and verification through investigation, diagnosis, and analysis, to provide an accurate solution for each inconvenience. • Reception and constant training by personnel from different areas of IT, such as on-site support, for the development and improvement of knowledge, as well as for the preparation of instruc

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Senior technical support | Software configuration.

Cegedim Relationship Management

May 2009 - Jun 2010 (1 year 2 months)

• Technical assistance is provided to Pfizer Laboratories (Argentina, Chile, and Uruguay). • Configuration of the Target system (Web and Mobile version for iPaqs). • Management of interpersonal relationships with the client, for a correct determination of their needs and interests, providing solutions to their requirements, documenting and reporting cases, investigating and monitoring them in conjunction with the area of Databases through SQL. Achievements: Implementing best practices in Technical assistance and reporting | Improvement of quality in software products and system optimization | Client success. Tools: Jira, Remedy, SQL, Smart, Ace, Lync.

Semi- Senior Technical Support

Accenture

Mar 2008 - Jan 2009 (11 months)

• Technical Support dedicated exclusively to users of the Petrobras company located physically in Buenos Aires, Argentina, and the United States. • The main tasks were related to assistance with applications within the platform and frequent inconveniences that could arise in their workstations, providing the appropriate solution through remote access. Achievements: Implementing best practices in Technical assistance and reporting | Improvement of Quality in software products and hardware components | System optimization | Client success. Tools: Remedy, Active Directory, Lotus Notes, JD Edwards, AS400.

Natalia S. Calabrese

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Natalia S. Calabrese