I'm a proactive and reliable Virtual Assistant with over 6 years of experience working with teams and clients across the U.S. I've handled everything from coordinating maintenance and managing KPIs to leading teams and keeping operations running smoothly. I'm organized, detail oriented, and bilingual (English/Spanish), with a knack for solving problems and making sure things get done on time.
Contact Natalia regarding:
Flexible work
Starting at
USD12/hour
Timeline
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Résumé
Jobs
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VP of Operation
K3 Staffing
Jan 2024 - Current(2 years 4 months)
Led teams across operations, business development, and data entry to ensure smooth daily workflows. Managed client contracts and relationships, ensuring timely and high-quality service delivery. Tracked KPIs to measure team performance and identify areas for improvement. Helped scale internal processes to support company growth and operational efficiency.
Maintenance Manager
Renters warehouse
Jan 2022 - Jan 2024(2 years 1 month)
Supervised a team of maintenance coordinators, ensuring quick resolution of property issues. Handled escalations and collaborated with vendors and property owners. Used KPIs to track performance and improve service response times. Streamlined maintenance workflows to increase team productivity and customer satisfaction.
Supported tenants and owners throughout the leasing cycle, from onboarding to renewals. Assisted with property management tasks including rent collection, lease administration, and tenant communication.
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Translator and Interpreter
Amistad Foundation
Jan 2018
Provided real-time interpretation during events and meetings with 40+ participants. Helped bridge cultural and language gaps between English and Spanish speakers. Ensured smooth communication for all parties in fast-paced environments. Delivered accurate and clear translations in high pressure situations.
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Maintenance Coordinator
HOME RIVER GROUP
Jan 2018 - Jan 2022(4 years 1 month)
Managed maintenance requests for over 500 properties using PropertyWare software. Coordinated with vendors and contractors for repairs and building updates. Developed reports to monitor efficiency, timeliness, and service quality. Delivered clear communication and friendly service to both tenants and property owners. Additionally, served as a team lead, coaching fellow maintenance coordinators on daily task completion to help them achieve their KPIs. My experience also led to opportunities to train new call center representatives on effective troubleshooting during maintenance calls, enhancing overall service delivery.
Translator
Compassion international
Jan 2017 - Jan 2018(1 year 1 month)
Translated and proofread 20+ documents daily between English and Spanish. Maintained original tone, meaning, and clarity of all texts. Supported communication efforts between staff and global partners. Delivered high-volume, high-quality work under tight deadlines.
Projects (professional or personal)
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Data Processing
DataPure
Sep 2021 - Jan 2022(5 months)
Recruited and managed a multilingual team of contributors to handwrite articles for AI handwriting recognition training. Oversaw progress and quality control across thousands of handwritten texts in languages including English, Spanish, German, and Italian. Successfully coordinated the completion of over 3,000 articles in under four months, consistently meeting tight deadlines. Ensured accurate data submission while supporting contributors and resolving workflow challenges in a fully remote setting.
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Data Collection
Jan 2021 - Jan 2022(1 year 1 month)
Collected high-quality flooring images across various locations in Latin America to support Pokémon GO's AR features. Followed strict guidelines on lighting, angles, and surface types to meet data accuracy standards. Worked independently to gather and submit image sets within project deadlines. Helped enhance AR performance by contributing to environment mapping and texture training datasets.