Natalia Rodriguez

Natalia Rodriguez

About

Detail

Customer Success Manager | Project Manager | Community Manager | Journalist | Social Media Communications | F1 Content Creator | Copywriter
Colombia

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Résumé


Jobs verified_user 0% verified
  • Adsmate Media
    Customer Success Manager
    Adsmate Media
    Sep 2020 - Current (4 years 10 months)
    - Provide exceptional customer support to facilitate +40 sales per day. - Focus on customer loyalty and building close long-term client relationships. - Manage a team of 13, delegating work to complete projects on-time. - Manage a team ship of 250+ orders per week, consistently leading to on-time delivery. - Keep the employees more engaged to deliver quality work. My main responsibilities are, keep our customers happy by providing them high quality work and a health relationship between them and the company. Also give to our employees the knowledge and required training while optimizing company performance through better management.
  • Adsmate Media
    Copywriter
    Adsmate Media
    Nov 2019 - Aug 2020 (10 months)
    - Create clear and compelling copy to engage customers. - Design a compelling campaign increasing brand awareness. - Develop communication strategies, including voice and tone. - My main responsibilities were, providing the most coherent and engaging texts to keep our customers fully satisfied and their business at the top tier while targeting a specific audience, and meeting all deadlines.
Education verified_user 0% verified
  • Universidad del Norte
    Communication & Digital Media, Journalism, Communication and Media Studies
    Universidad del Norte
    Jan 2018 - Jan 2022 (4 years 1 month)