Natalia Ramirez  new_releases

Business Strategist with 7+ years of experience driving innovation methods, using data analysis and customer experience transformation to create and sustain value for clients, leveraging human-centered design and design thinking principles. Proven success guiding cross-functional teams throughout end-to-end projects using agile methodologies incorporating operations, digital technology and change management. Passionate about optimizing strategies and developing new business models, enabling superior experiences across customer channels. MBA. Project Management Professional (PMP) and Certified Scrum Master (CSM).