Natalia Monroy Prieto Professional in International Business with strong

HR Generalist / Talent Acquisition Specialist

Xyzies Colombia

Feb 2025 - Feb 2026 (1 year 1 month)

Coordinate end-to-end recruitment and selection processes for both operational and administrative roles. Manage employee relations and disciplinary processes in collaboration with the legal department. Oversee employee documentation, ensuring accuracy, confidentiality, and compliance with labor regulations. Support the implementation of training, development, and wellness programs to enhance employee engagement. Ensure compliance with internal policies, local labor laws, and company standards during all HR processes. Assist in the performance management cycle and follow-up on individual development plans. Monitor and report HR KPIs such as time-to-fill, employee engagement, documentation compliance, and policy adherence. Foster a positive a

Bilingual Recruiter

ContactPoint 360

Sep 2023 - Feb 2025 (1 year 6 months)

Identifying talent needs within the organization by collaborating with department heads and analyzing workforce plans. Crafting job descriptions and advertisements tailored to attract suitable candidates. Utilizing various sourcing methods such as job boards, social media, referrals, and networking events to reach potential candidates. Conducting initial screenings and interviews to assess candidate qualifications and cultural fit. Collecting and analyzing recruitment metrics such as time-to-fill, cost-per-hire, and quality-of-hire to evaluate recruitment effectiveness. Using HR analytics tools to gather insights on recruitment trends, candidate demographics, and hiring outcomes. Collaborating with HR and business leaders to understand orga

M

Coordinator I

ManpowerGroup Professional

Apr 2023 - Sep 2023 (6 months)

Reviewing resumes, conducting initial interviews, and assessing candidates' qualifications, skills, and cultural fit with the organization. Scheduling and coordinating interviews with hiring managers, providing guidance on interview techniques, and gathering feedback from stakeholders. Ensuring new hires complete all necessary paperwork, including employment contracts, tax forms, and company policies, in compliance with legal and regulatory requirements. Coordinating training sessions and orientation programs to equip new hires with the knowledge, skills, and resources they need to succeed in their roles. Carry out administrative tasks such as responding to emails and/or sending offer letters/packages. Assist with CV selection and initial t

Recruiter

Sutherland Global Services

Jun 2022 - Feb 2023 (9 months)

Design and implement general recruitment strategies. Managing the end-to-end onboarding process, including pre-boarding activities, paperwork completion, and post-hire follow-up. Developing and maintaining onboarding checklists and timelines to ensure a structured and organized onboarding experience for new hires. Develop and update job descriptions and job specifications. Perform job and task analysis to document job requirements and objectives. Prepare recruitment material and publish positions in the corresponding job boards, newspapers, universities, etc. Search and recruit candidates using databases, social networks, ATS (Bullhorn, Careerbuilder), among others. Select candidate CVs and job applications. Conduct interviews using various

Sourcer specialist

Sutherland Global Services

Oct 2021 - May 2022 (8 months)

Actively search social networks and job boards to identify potential candidates, send recruiting emails and organize an effective employee referral system, combining knowledge of sourcing techniques with excellent verbal and written communication skills. Use of social networks: LinkedIn, Facebook and Twitter to search and connect with potential candidates. Review portfolios and resumes online to shortlist candidates. Collaborate with hiring managers to identify the requirements of each position. Send recruiting emails and track candidates. Contact previous applicants for new job opportunities. Develop a network of potential candidates and industry professionals. Register candidate information in ATS and other internal databases. Identify fu

Leap Coach

Sutherland Global Services

May 2021 - Oct 2022 (1 year 6 months)

Guide agents to participate in the components of improvement programs. Responsible for teaching and enforcing agent work expectations and assisting facilitators and group leaders in operation management strategies and meeting SMART objectives. Create an attractive, dynamic and inclusive environment for agents. Use prevention and intervention strategies to ensure student success. Motivate and inspire agents with their projects and ideas for process improvement and optimization. Instruct agents on how to deepen and strengthen their projects and ideas. Depending on the need, execute Work and Development Plans with agents and/or career plans, providing feedback with a focus on areas of opportunity.

Customer Service Agent

Sutherland Global Services

Jul 2019 - May 2021 (1 year 11 months)

Provided bilingual customer support via phone and chat, ensuring high satisfaction and timely resolution of client inquiries. Managed large volumes of inbound and outbound calls with professionalism and empathy. Followed established scripts and procedures while adapting to customer needs and complex cases. Assisted with billing, account management, and troubleshooting, maintaining accuracy and compliance with company policies. Contributed to team performance goals related to quality, efficiency, and customer experience. Maintained detailed records of customer interactions using CRM syst

Natalia Monroy Prieto

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