Natalia Blanco
About
Detail
CX Expert, Operations Assistant, Sales
Antioquia, Colombia
Résumé
Jobs
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Operations Manager public Remote experienceDel sur Holdings LLCFeb 2026 - Current (9 months)Managed day-to-day operations for a portfolio of short-term rental properties, overseeing reservations, customer communications, vendor coordination, and administrative processes to ensure efficient operations and exceptional service.
Maintained accurate records, reports, invoices, and operational documentation while coordinating bookings, maintenance schedules, and cross-functional projects.
Prepared contracts, lease documentation, reimbursement requests, and professional correspondence, maintaining accuracy and attention to detail across all administrative processes.
Monitored operational performance, tracked customer feedback, resolved escalations, and collaborated with internal and external stakeholders to improve workflo- LIndirect Procurement Coordinator public Remote experienceLogicSourceDec 2024 - Sep 2025 (10 months)As an Indirect Procurement Coordinator, I maintained consistent communication with multiple vendors and internal teams, ensuring deliverables were completed on time and within scope. I developed and maintained tracking systems for proposals, approvals, and project deliverables, enabling more efficient decision-making. Coordinating project timelines involved managing subcontractor schedules, stakeholder availability, and installation deadlines to meet agreed start and completion dates. I improved workflow efficiency by identifying bottlenecks, implementing follow-up processes, and ensuring timely escalation when needed. Additionally, I utilized ChatGPT to organize and track our deadlines effectively, as well as to draft communications for va
- SInside Sales Assistant public Remote experienceStg logisticsAug 2023 - Aug 2024 (1 year 1 month)As an Inside Sales Assistant, I acted as a liaison between the marketing and commercial teams, supporting business acquisition efforts through email marketing campaigns and targeted outreach. I coordinated the onboarding of new clients, ensuring all required documents were collected and the initial setup was completed smoothly. Additionally, I maintained CRM records in Salesforce and followed up with clients to confirm satisfaction and promote the adoption of additional services. I collaborated with different teams to improve onboarding materials and streamline setup steps. Furthermore, I utilized ChatGPT to enhance our email marketing project, ensuring effective communication and timely execution. I also employed Canva to create visually a
- NVirtual Assistant public Remote experienceNewline HoldingOct 2022 - Aug 2023 (11 months)As a Virtual Assistant, I managed calendars, travel bookings, and communications, ensuring timely and organized coordination of meetings, presentations, and follow-ups. I created and maintained filing systems and standard operating procedures to streamline client operations, enhancing overall efficiency. Additionally, I drafted reports, summaries, and proposals while providing research support on industry trends and tools. I utilized Trello and Google Workspace to track appointments, team check-ins, and client deliverables. Although social media management was not a primary focus, I was responsible for building and maintaining our social media presence, leveraging tools like Canva to create visually appealing content that supported our bran
- Dispatch Support Ambassador public Remote experienceAirbnbOct 2020 - Sep 2022 (2 years)Developed strategies to improve the overall customer experience based on feedback and incident resolution, prioritizing client satisfaction and monitoring KPIs.
Maintained detailed records of customer interactions and generated reports for internal follow-up.
Contributed to the development and maintenance of knowledge base articles and help documentation.
Investigated and reported bugs/incidents, establishing and escalating cases to relevant departments for prompt and efficient resolution. - AgentAGR ColombiaApr 2018 - Jun 2019 (1 year 3 months)Conducted phone outreach and provided tailored energy solutions to residential clients across the U.S.
Executed impactful sales strategies and leveraged exceptional soft skills to drive results.
Generated regular sales reports and performance metrics to track progress and identify areas for
improvement.
Frequently collaborated with managers to improve pitch materials and call tracking documentation - Floor SupportSutherland Global Services, AT&TOct 2016 - Apr 2018 (1 year 7 months)- As Floor Support, I oversaw and assist 7-10 representatives motivating them to increase the number of positive surveys and sales by delivering excellent customer service.
- Supervisor Tier 2Bilateral BPOFeb 2015 - Apr 2016 (1 year 3 months)- Supervisor calls.
Education
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- UCommunications & JournalismUNIVERSIDAD AUTÓNOMA DEL CARBEJan 2014 - Dec 2017 (4 years)
- HHigh School Diploma