Natalia Gutierrez CUSTOMER SUCCESS MANAGER

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Customer Success Manager

Feng Office EVX

Jan 2025 - Current (1 year 6 months)

Manage key client relationships across North and Latin America, delivering strategic guidance and personalized support to improve platform adoption and retention. Collaborate closely with product and support teams to solve technical issues and implement scalable onboarding and training processes. Analyze client usage and satisfaction metrics to identify churn risks and proactively deliver solutions that boost engagement. Initiated CRO-driven improvements based on user insights, contributing to higher customer lifetime value.

Senior Project Manager

Cien+

Jan 2023 - Jan 2024 (1 year 1 month)

Strategic relationships management with top-tier enterprise clients, ensuring high levels of satisfaction, and driving both renewals and upsell opportunities. Develop and execute tailored strategic plans in collaboration with clients to align with their business objectives, resulting in increased product usage and long-term revenue growth. Drove operational efficiency by improving internal workflows and implementing new project management standards. Mentored a team of project managers while leading customer-facing communications and problem-solving initiatives.

SEO Project Manager

Graphite

Jan 2022 - Jan 2023 (1 year 1 month)

Managed client accounts including Zola and MasterClass, coordinating internal teams to deliver high-performance digital strategies. Facilitated regular check-ins, translating performance data into clear growth opportunities and actionable insights for stakeholders. Led sprints using Agile methodologies, acting as the primary point of contact for performance, execution, and success metrics.

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HR & Talent Specialist

Colegio Marymount Barranquilla

Jan 2021 - Jan 2022 (1 year 1 month)

Led full-cycle recruitment processes: crafted job descriptions, sourced candidates, conducted interviews, and managed onboarding. Coordinated directly with payroll and finance to ensure timely and compliant social security registration and salary execution. Designed and executed employee welfare initiatives, including training, benefits, and internal communication strategies. Managed labor law compliance processes and supported the implementation of internal HR policies.

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Project Manager

CBW

Jan 2021 - Jan 2022 (1 year 1 month)

Managed project timelines, budgets, and deliverables across cross-functional teams. Maintained client communication and created project documentation including plans and reports. Analyzed project data to identify risks and optimize performance.

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Project Manager

PRODIGY NETWORK

Sep 2019 - Current (6 years 10 months)

Natalia Gutierrez

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